What do you know that you don’t know – and why you should find out

Richard Scarborough Practice Management Leave a Comment

Richard Scarborough, Area Sales Manager at Practice Plan, shares the key measures dentists need to be monitoring and explores what they can reveal about your practice Prevention is better than cure is something that shouldn’t just be applied to your patients’ dental health, but to your practice’s business health. To have a sound and healthy business you need to be …

What Is A ‘Perfect’ Patient Journey?

Sheila Scott Practice Management Leave a Comment

What we all have to remember about the patient journey is that it’s the patient’s journey, not ours. We have to start thinking about what the patient wants and what the patient is likely to appreciate. My research within dental practices has proven that there are two key things that practices must get right; allowing patients to trust the dentist and the …