The changing role of dental therapists and hygienists

Practice Plan Podcasts Leave a Comment

Helen Minnery, president of the British Society of Dental Hygiene and Therapy (BSDHT), talks about how the roles of therapists and hygienists have changed over a number of years and what the next stages of change will include. She also discusses how the BSDHT and other professional bodies work together for the benefit of the profession. What you’ll hear: Historical …

Expert advice from Ashley Latter

How to ask for referrals

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients. What you’ll hear: Common reasons that prevent dentists from asking for referrals and how to overcome them The three main benefits of asking for referrals A basic script to help you …

Future of practice ownership

What does the future of practice ownership look like?

David Houston, Tony Kilcoyne NHS Dental Landscape Leave a Comment

David Houston and Tony Kilcoyne explore what the future holds when it comes to owning a dental practice… While there may be no formal career pathway for dentists entering the profession, traditionally the route went from graduate to associate to practice owner. However, as the costs of owning a practice increase, along with the legislation that owners have to contend …

A unique business model

David Houston shares an insight into his unique business model

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David Houston is joint principal of a mini-corporate and successfully combines one of the largest NHS contracts in the UK with a thriving private provision within his practice. Nigel Jones caught up with him to learn more about how his business model works, the role his 34 associates take within the business and how he balances private and NHS dentistry …

Six moments of truth in the patient journey

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.

How to stay on the right side of employment law and the CQC

Practice Plan CQC, HR and Team Development, Podcasts, Practice Management Leave a Comment

In today’s Bodcast Sheila Scott, Nicki Rowland and Sarah Buxton discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their …

CDO briefing day

Office of the CDO explained

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

The office of the CDO called a briefing day last month to bring clarity to what the office is responsible for, what they are focusing on and what they’ve a achieved so far. The agenda included: Smile4Life NHS England structure, responsibilities and relationship to OCDO Leading the change Innovation and improvement Digital transformation