Patient Journey Archives

18 Dec 2023 • Blog, Practice Management

Andrew and Kerry’s aim to turbocharge their plan membership

Success is simple. Do what’s right, the right way, at the right time – Arnold H. Glasow When Andrew Smales of Innovate Dental Studio bought his practice 16 years ago, he was, as he describes…

1 Dec 2023 • Blog, Practice Management

Building Bridges, Smiles, and Patient Loyalty

In this guest blog, Dental Business Consultant, Lucie Simic, suggests ways to increase your patients’ loyalty to your practice. As we approach 2024, I believe a crucial strategy for success next year will be cultivating…

22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

31 Mar 2023 • Podcasts, Practice Management

Refreshing your patient journey and keeping plan alive in practice

Amy Hansford, Regional Support Manager at Practice Plan, shares her top tips for utilising your patient journey and managing your membership plan in practice. What you’ll hear: Importance of the patient journey Finding the right…

3 Oct 2022 • Blog, Our News

Keeping things in the family – Ashley Latter

In this occasional blog series, we speak to some of the people who have long standing relationships with us to find out what makes them want to continue to be part of the Practice Plan…

27 Apr 2022 • Podcasts, Practice Management, Mental Health

The Calming Dentist

Katrina Rees, Area Manager at Practice Plan, catches up with Niall Neeson also known as The Calming Dentist, to discuss dental anxiety and the importance of the patient journey. What you’ll hear: Introduction to Niall…

1 Apr 2019 • Practice Management

Every second counts

Kevin Lewis shares the results of research into interactions between clinicians and patients, and discusses their relevance to dentistry when it comes to building rapport within the limited time of appointments…

5 Mar 2019 • Marketing and Design, Podcasts, Practice Management

Issues you’re overlooking in practice

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could…

29 Oct 2018 • Practice Management

The patient journey – part two

Les: Hi Nigel, so we’re here to pick up from our first blog on the patient journey. If you remember, last time, we talked about building your reputation as a dental practice, your marketing and…

7 Aug 2018 • Podcasts, Practice Management

How to see what your patients see

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that…

13 Jul 2018 • Blog, Marketing and Design, Practice Management

Exploring the beginning of the patient journey

In the first of two discussions on the patient journey, Les Jones and Nigel Jones look at the part that often gets overlooked – the time before the patient arrives at the practice.

4 Jul 2018 • Practice Management

How to stop losing patients

Every practice will have a natural churn of patients – people move away or pass away. But it is a concern if your practice is losing patients because they are choosing to move to a…

2 Jan 2018 • Podcasts, Practice Management

Lisa Bainham explains why you should zone your appointment book

With 18 years experience as practice manager at The Old Surgery in Crewe, Lisa Bainham is well placed to share tried and tested methods to help you fully utilise your appointment book. She explains the…

20 Mar 2017 • Marketing and Design

Tips on how to make the most of your practice signage

I’ve made a few visits to dental practices in the past few months where I’ve hit a frustrating problem even before stepping through the door. That’s because, despite the fact that I’ve dutifully followed my…

10 Apr 2015 • Practice Management

Why Your Practice Should Define, Measure and Improve

For many practices, the challenge of increasing their income is one that can be a significant preoccupation. Increasing the number of new patients to address gaps in an appointment book is a logical step and…

6 Mar 2015 • Practice Management

Top Tips to Boost Your Plan Uptake

Do you want to increase the number of patients you have on your membership plan, but are finding it difficult to let them know the reasons why they should join it? Here, Regional Support Manager…

13 Feb 2015 • Practice Management

Are Your Patients Receiving The Treatment Journey They Expect?

*Content updated January 2018 Dental Business Consultant, Sheila Scott, shares her eight sure-start ways to ensure your patients are receiving the treatment journey they expect.

11 Jul 2014 • Practice Management

Strawberry Cake and the Halo Effect

From her experience of visiting hundreds of practices all over the UK, Regional Support Manager Emma Sillars discusses why first impressions really do count and how you can polish up on yours! A recent study…