Patient journey part 2

The patient journey – part two

Les Jones & Nigel Jones Practice Management Leave a Comment

Les: Hi Nigel, so we’re here to pick up from our first blog on the patient journey. If you remember, last time, we talked about building your reputation as a dental practice, your marketing and your website, and referrals. All the types of things that get a patient into the practice. So to move along the journey some more it …

Expert advice from Carol Groombridge

How to see what your patients see

Practice Plan Podcasts, Practice Management Leave a Comment

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients. What you’ll hear: The importance of the patient experience and the factors that contribute to that Examples of …

Benefits of zoning your appointment book

Lisa Bainham explains why you should zone your appointment book

Practice Plan Podcasts, Practice Management Leave a Comment

With 18 years experience as practice manager at The Old Surgery in Crewe, Lisa Bainham is well placed to share tried and tested methods to help you fully utilise your appointment book. She explains the benefits of zoning appointments and how little changes can improve working life for everyone in the practice as well as have a positive impact on …

Can you read the signs

Tips on how to make the most of your practice signage

Les Jones Marketing and Design Leave a Comment

I’ve made a few visits to dental practices in the past few months where I’ve hit a frustrating problem even before stepping through the door. That’s because, despite the fact that I’ve dutifully followed my SatNav, when I’ve reached the point where the lovely lady says  ‘you have now arrived at your destination’, I’ve been unable to see the practice …

Strawberry Cake and the Halo Effect

Emma Sillars Practice Management Leave a Comment

From her experience of visiting hundreds of practices all over the UK, Regional Support Manager Emma Sillars discusses why first impressions really do count and how you can polish up on yours! A recent study revealed that if a cake has strawberries on the top, we estimate that it has 16% less calories than the same cake without the strawberries! …