Expert advice from Les Jones

Issues you’re overlooking in practice

Guest Writer Marketing and Design, Podcasts, Practice Management Leave a Comment

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could be doing to your business and how to address it. What you’ll hear: Examples of things you might be overlooking The impact an unresolved issue …

Patient journey part 2

The patient journey – part two

Les Jones & Nigel Jones Practice Management Leave a Comment

Les: Hi Nigel, so we’re here to pick up from our first blog on the patient journey. If you remember, last time, we talked about building your reputation as a dental practice, your marketing and your website, and referrals. All the types of things that get a patient into the practice. So to move along the journey some more it …

Expert advice from Carol Groombridge

How to see what your patients see

Practice Plan Podcasts, Practice Management Leave a Comment

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients. What you’ll hear: The importance of the patient experience and the factors that contribute to that Examples of …

Benefits of zoning your appointment book

Lisa Bainham explains why you should zone your appointment book

Practice Plan Podcasts, Practice Management Leave a Comment

With 18 years experience as practice manager at The Old Surgery in Crewe, Lisa Bainham is well placed to share tried and tested methods to help you fully utilise your appointment book. She explains the benefits of zoning appointments and how little changes can improve working life for everyone in the practice as well as have a positive impact on …

Can you read the signs

Tips on how to make the most of your practice signage

Les Jones Marketing and Design Leave a Comment

I’ve made a few visits to dental practices in the past few months where I’ve hit a frustrating problem even before stepping through the door. That’s because, despite the fact that I’ve dutifully followed my SatNav, when I’ve reached the point where the lovely lady says  ‘you have now arrived at your destination’, I’ve been unable to see the practice …