Below you'll find a list of all posts that have been tagged as “Les Jones”
A few weeks ago, I went into a fairly upmarket men’s clothing store in my local town centre – I was looking for a new dress shirt to go with my dinner suit. I found a selection of shirts and was in the process of checking them out when a (slightly elderly) sales assistant came over and offered his help. …
In the first of two discussions on the patient journey, Les Jones and Nigel Jones look at the part that often gets overlooked – the time before the patient arrives at the practice.
Bridge2Aid works in Tanzania – a country with a population of 56 million people and just 495 dental professionals, that’s just one to every 113,000 people. The UK ratio is one dentist to every 2,000 people. Statistics can sometimes be hard to grasp but these tell a straightforward story, one of very poor communities for whom the idea of being …
A few days ago, I was visiting a dental practice in a big town centre with a colleague. As we approached the practice, we stopped at a set of traffic lights and my colleague said, ‘We’re really near to the practice now, can you see it?’ Despite a full minute scouring the scene in front of me, the answer was …
Last October I did a three hundred mile cycle ride across Wales with a group of mates. I did it to raise money for Bridge2Aid. I’m not going to lie…it was tough. Yes, I’d put the training in, but it didn’t fully prepare me for cycling across the top of Snowdonia in a gale-force wind and driving rain. And that …
What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains…. What you’ll hear: How your team are your brand as far as the customer is concerned. The dangers of not listening to and understanding your patients’ needs. The extended impact one instance of poor customer service can have.
For the majority of my life, I have had no concept of ‘brand’ in relation to a dental practice. The dentist was…well, the dentist! The person I went to see every six months for about 15 minutes. My practice was close by and my dentist was very pleasant, but my modus operandi was always to get in and get out …
A few weeks ago my car went into the garage for some routine work. The work was carried out well, I even had a little video report sent to me by email so that I could see the work that had been done before I picked the car up. And, as an added bonus, the car was cleaned and valeted. …
Les Jones caught up with award winning young dentist, Dev Patel at this year’s BDIA Dental Showcase to discuss the role of the entrepreneur in the future of dentistry. At only 28 Dev is co-founder of two businesses, a practice owner and FD trainer. With such an impressive CV, we were keen to hear what drives him and if he …
I recently received a promotional letter from a well-known dental magazine regarding advertising opportunities within their publication. On the back of the letter, encouraging me to respond, was a faxback form. A faxback form?!? I’m not sure about you, but I haven’t used a fax machine in at least a decade, possibly longer. I would love to know how many …