How to create an A team

Managing expectations to create an A-team

Zoe Close HR and Team Development Leave a Comment

After hearing that business consultants Laura Horton and Michael Bentley will be speaking about team development at the British Dental Conference and Dentistry Show, Zoe Close from Practice Plan caught up with the pair to find out more… Practice life runs a lot smoother when the expectations of the team and the practice owner are aligned and, therefore, their relationship …

The benefits of employing a TCO

The Benefits of Employing a TCO in Your Dental Practice

Les Jones Practice Management 1 Comment

Laura Horton has been evangelising about the benefits of employing a treatment coordinator (TCO) in your dental practice in recent years… and it seems that a lot of people have been listening. More and more practices are employing the skills of a TCO and often to dramatic effect. Les Jones caught up with Laura to hear why she is so …

Workshop Tour 2015

Danielle Quigley, Events and Marketing Manager, Introduces This Year’s Practice Plan Workshop Tour

Danielle Quigley Company News Leave a Comment

Every year, the challenge of finding the perfect host for our Workshop Tour gets harder. Having had some of the best speakers in the industry headline our tours in the past, the bar gets raised every year and as we look ahead to the next tour, you can be left with the feeling of ‘how on earth can we top …

How to Deal With Patient Treatment Plan Objections

Laura Horton Practice Management Leave a Comment

Something that’s becoming more common is dental practices wanting to know how to deal with patient’s turning down treatment plans. That’s why we’ve enlisted the help of Laura Horton to offer her top tips on what to do.

Making The Most of New Patient Enquiries!

Laura Horton Practice Management Leave a Comment

Laura Horton regularly helps and advises practices on how to get patient conversions and what steps to take to increase your chances of success. This blog rounds up her top tips on doing just that!

Learn How You Can Provide Seamless Treatment Coordination to Each and Every One of Your Patients!

Laura Horton & Michael Bentley Practice Management Leave a Comment

Treatment coordination experts Laura Horton and Michael Bentley, from Horton Consulting, share their five top tips on how you can be the best Treatment Coordinator (TCO) that you can be!

Turn Your Patients into Fans.

Laura Horton Practice Management Leave a Comment

Laura Horton explains how going above and beyond expectations is the key to creating dedicated fans and attracting new patients to your practice.

Five Reasons Why You Should Have a Treatment Coordinator

Laura Horton Practice Management Leave a Comment

We’ve asked treatment coordination expert Laura Horton to discuss the importance of having a Treatment Coordinator (TCO) in your practice and to provide us with an insight into all of the amazing benefits that are gained by introducing this role.