4 Key steps you should take before interviewing

Four simple steps to improve your recruitment process

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager from Practice Plan, shares four simple ways to improve your recruitment process. Running a successful and thriving practice is a team effort. You need to have the right mix of skills, expertise and personalities to keep things running smoothly and ensure patients are satisfied. When you are looking for a new person to join your …

Positively changing behaviours in your team

Practical advice for addressing negative behaviours in your team

Practice Plan HR and Team Development, Podcasts Leave a Comment

Sheila Scott offers expert advice on how to ‘direct, guide influence and motivate’ others to higher standards of behaviour and performance in this episode of Bodcast. She offers a framework to help you have the right conversations with your team so you can address and alter negative behaviours without conflict.

The changing face of a dental team

What a difference 30 years can make

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager for Practice Plan, reflects back on how practice life has changed over her 30-year dentistry career. In the past 30 years, the world has changed significantly. Back in 1987, when I first began working in dentistry, there was no such thing as the iPhone or Amazon (the store, not the rainforest!), no one had heard …

Key things to know if you're self-employed

Sarah Buxton details the key things you need to know if you’re self-employed

Practice Plan HR and Team Development, Podcasts Leave a Comment

In this edition of Bodcast Zoe Close speaks to HR and Employment law specialist Sarah Buxton and asks her to explain the three different types of employment status – employee, worker and self-employed. Sarah also details the protections and the risks of the three and looks at the importance of contract issue and revision.

How to motivate your team to success

Inspiring team work within your practice

Practice Plan Podcasts, Practice Management Leave a Comment

Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice …

Top hats toast & moments of truth

Sheila Scott and Chris Barrow give us a glimpse of what to expect on this year’s Workshop Tour

Sarah Whittall HR and Team Development, Practice Management Leave a Comment

Sarah Whittall, Events and Marketing Coordinator, catches up with dental business experts, Sheila Scott and Chris Barrow, ahead of this year’s Workshop Tour to find out what they have in store for you…

Bulletproof HR advice for your practice

Bulletproof HR advice for your practice

Sarah Buxton HR and Team Development, Practice Management Leave a Comment

HR and employment law Solicitor, Sarah Buxton, is the latest expert in dentistry to share her expertise and advice with practice managers and business owners. The age-old phrase ‘prevention is better than cure’ has no better use than here. If you’re a practice manager or business owner, having to recruit a new member of staff or let go of a …

Getting the most out of your team

Five simple ways to bring out the best in your dental team

Donna Hall HR and Team Development Leave a Comment

As an owner or practice manager, bringing out the best in your team may well be something you strive to do on a daily basis year on year, however this can prove a little easier said than done and when staff motivation takes a back seat, it can lead to frustrations with individual employee performance or a completely disengaged team. …

How to solve two common HR issues

How to solve two common HR dilemmas!

Practice Plan HR and Team Development, Practice Management Leave a Comment

As owners or managers we find that we can’t all be experts when it comes to HR. So you could be forgiven for thinking that it is your practice alone that suffers with a particular situation. Nor is it the norm to stress yourself out with ensuring that you are adhering to policies and procedures and keeping on track with …

The perfect way to deal with patient complaints

How to prevent and resolve patient complaints

Dr Jane Lelean Practice Management Leave a Comment

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can focus on providing great quality treatment for your dental patients.