Expert advice from Andy McDougall

How to unlock hidden profits in your practice

Practice Plan Podcasts, Practice Management Leave a Comment

Andy McDougall explains why numbers should be at the heart of everything you do and explains how to make sure your practice reaches its full financial potential. What you’ll hear: An overview of where unlocked profits lurk and how they can be accessed An insight into how numbers behave and how to apply Decision Making Accounting (DMA) How very practice …

Code for success

Brave new dentistry – a code for success

Ed Challinor Practice Management Leave a Comment

Smileworks dental practice in Liverpool has carved out a unique niche by basing its entire approach on the experience of flying first-class. From the team uniforms, to the airplane seats in the waiting room and the job titles, the practice aims to elevate the patient experience to that of a luxury flight.  Here, First Officer, and digital marketer, Ed Challinor …

Invest to impress

Invest to impress – does your practice make the right first impression?

John Clarke Practice Management Leave a Comment

‘You never get a second chance to make a first impression’ is a phrase we often hear in life, whether it’s attending a job interview, going on a date (not that I can remember!) or buying a house. Regardless of whether you agree with the validity of the statement or not, the chances are you will have endured contrasting experiences …

Future of practice ownership

What does the future of practice ownership look like?

David Houston, Tony Kilcoyne NHS Dental Landscape Leave a Comment

David Houston and Tony Kilcoyne explore what the future holds when it comes to owning a dental practice… While there may be no formal career pathway for dentists entering the profession, traditionally the route went from graduate to associate to practice owner. However, as the costs of owning a practice increase, along with the legislation that owners have to contend …

Managers and leaders

The difference between great leadership and great management

Suki Singh HR and Team Development Leave a Comment

Suki Singh looks at what it means to lead and manage well, and the difference between the two… Successfully running a business such as a dental practice requires strong leadership and good management. The two are not interchangeable terms, as people sometimes think, and don’t necessarily come from the same person within the practice. However, great leaders can feel that …

Impossible

Kevin Lewis: taking more control of the future could lessen anxiety among profession

Nigel Jones NHS Confidence Monitor - Industry comments, NHS Dental Landscape Leave a Comment

Nigel Jones interviews Kevin Lewis about the reasons for dentists’ anxiety around complaints and litigation, and whether there is cause for optimism that this may change… Anxiety about complaints and litigation is rife among the dental profession, according to the recent Confidence Monitor survey of more than 400 dentists. Whilst many may well have predicted these results, they do provide …

Evolution of Brand

The changing brand landscape in dentistry

Les Jones Marketing and Design Leave a Comment

For the majority of my life, I have had no concept of ‘brand’ in relation to a dental practice. The dentist was…well, the dentist! The person I went to see every six months for about 15 minutes. My practice was close by and my dentist was very pleasant, but my modus operandi was always to get in and get out …

Retirement-planning

The dos and don’ts of retirement planning

John Clarke HR and Team Development Leave a Comment

Time-consuming administration, challenging NHS contracts and record practice values have led to an increasing number of dentists looking to retire early, typically between the ages of 50 and 55. Many dentists have an idea of what they would like to do after they finish work but often the hardest decision is the timing of retirement and understanding when they can …