Impossible

Kevin Lewis: taking more control of the future could lessen anxiety among profession

Nigel Jones NHS Confidence Monitor - Industry comments, NHS Dental Landscape Leave a Comment

Nigel Jones interviews Kevin Lewis about the reasons for dentists’ anxiety around complaints and litigation, and whether there is cause for optimism that this may change… Anxiety about complaints and litigation is rife among the dental profession, according to the recent Confidence Monitor survey of more than 400 dentists. Whilst many may well have predicted these results, they do provide …

Simon Thackeray

Simon Thackeray shares his advice for reducing the risk of complaints in your practice

Practice Plan NHS Confidence Monitor - Industry comments, NHS Dental Landscape, Podcasts Leave a Comment

Simon chats to Nigel Jones about how the fear of litigation is on the increase within the dental profession for both private and NHS dentists. He talks about why he believes these fears are justified, how flaws in the current system play a huge role in cases being brought and steps you can take to protect yourself.

The perfect way to deal with patient complaints

How to prevent and resolve patient complaints

Dr Jane Lelean Practice Management Leave a Comment

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can focus on providing great quality treatment for your dental patients.