Below you'll find a list of all posts that have been tagged as “Complaints”
Nigel Jones interviews Kevin Lewis about the reasons for dentists’ anxiety around complaints and litigation, and whether there is cause for optimism that this may change… Anxiety about complaints and litigation is rife among the dental profession, according to the recent Confidence Monitor survey of more than 400 dentists. Whilst many may well have predicted these results, they do provide …
Simon chats to Nigel Jones about how the fear of litigation is on the increase within the dental profession for both private and NHS dentists. He talks about why he believes these fears are justified, how flaws in the current system play a huge role in cases being brought and steps you can take to protect yourself.
Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can focus on providing great quality treatment for your dental patients.