The front desk team are the shop window for your practice, so it’s vitally important that they are giving patients the right impression. Emma John, award-winning Practice Manager and customer service expert, is passionate about ensuring dental front desk teams have the right skills to provide the best customer experience and are able to convert potential patients into actual patients.
Fear not! Peninsula Business Services are on hand to offer some sound advice on the policies and procedures to look at taking when dealing with regular and repeat offenders of lateness.
Enjoying time together with breakfast or lunch and offering practice managers the opportunity to discuss an array of business issues, everyday challenges, marketing initiatives, plus lots more, Amy D’Arcy-Burt, Regional Support Manager at Practice Plan, discusses why people attend her breakfast and lunch clubs.
This week, social media gurus ApexHub fill us in on the recent changes to Facebook for business pages and how users of business pages can benefit from them!
So, it may not be a brand-new Facebook but there have been some pretty big changes in the world of Facebook for businesses.
Last week, Facebook announced that it was launching a more streamlined look for Facebook business pages. But don’t fret, all the changes work in our favour!
Here, Marketing Director Les Jones talks us through exactly what he means…
What I mean is that design is sometimes used to put a bit of surface gloss onto something that is fundamentally not that pretty underneath.
One of the latest additions to the team, Events and Marketing Coordinator Ruth Martin, brings us up to speed on what to expect from her first project – a series of ‘Perfect Patient Journey’ events. What’s more, she gives you a few things to think about if you’re looking to create the perfect patient journey.
In this week’s blog, Sales Director Nigel Jones gives his insight into the uncertain nature of a new NHS dental contract.
Kevin Rose explains the importance of preparing your staff to answer the inevitable ‘Are you taking new patients?’ question and how your response to this could affect the amount of patients coming to your practice.