Employment law and HR specialists, Peninsula Business Services, are here to let you know how far you can monitor your staff.
Kevin Rose takes a look at how to look at an issue from a different perspective when trying to fill your appointment book!
One thing I’ve noticed from being out in the field and spending time with practice owners is that for many of them their sense of wellbeing and security is linked to the number of gaps in their appointment book, which sort of makes sense as gaps don’t pay the bills.
Commonly, it’s thought that just filling the gaps will make the problem go away, but in reality it often won’t. Of course, there are plenty of practical things you can do to increase patient activity. For instance, getting in contact with your patients that have an open treatment plan and address their concerns for not continuing with it (note they’re just concerns not ‘objections’), but to me, that is all just creating an ‘engineering’ solution to a problem that requires a better understanding of ‘physics’.
After the success of the first Practice Management Conference in Bolton on the 6th June, we caught up with Event Organiser Ruth Martin to find out a little bit more.Read More
The year was 2001 and I was working at one the most respected design agencies in the North West, if not the UK at the time, Tucker Clarke Williams (TCW), and I loved every minute of it! Sadly, the company is no longer with us, but some of the remaining people took on the challenge of setting up again and started LOVE Creative, a huge powerhouse in advertising.
We’ve asked treatment coordination expert Laura Horton to discuss the importance of having a Treatment Coordinator (TCO) in your practice and to provide us with an insight into all of the amazing benefits that are gained by introducing this role.Read More
Les Jones, Marketing Director at Practice Plan, shares some low-cost ideas on how to attract new patients to your dental practice.
The first thing you need to do is ‘get out there!’ and get your face recognised. Networking is a great way of establishing your presence in the town. Find out where the key influencers are within the town and make an effort to join their circles – business clubs, sports clubs and societies are a good place to start. Many of these organisations hold regular meetings and events, and some are quite often looking for speakers – volunteering to put an interesting talk together on the health benefits of good dentistry could also get you in front of a few audiences.
The Bolton Practice Management Conference is only a couple of weeks away and the preparations are well underway. The speakers are lined up and ready to go and the topics are already getting people talking. This one-day event is being held in Bolton on 6th June and Reading on 27th June and is guaranteed to be one of the best yet! As always, we’ve got some of the top dental industry experts presenting at the event, which focuses on developing the skills needed to successfully run a dental practice.
The importance of positioning your prices correctly (as well as making sure you’re meeting GDC standards) – a handy tip from Regional Support Manager, Emma Sillars.
Last year, a new series of GDC standards were released for the dental team and there is one particular point which relates to costs:
The front desk team are the shop window for your practice, so it’s vitally important that they are giving patients the right impression. Emma John, award-winning Practice Manager and customer service expert, is passionate about ensuring dental front desk teams have the right skills to provide the best customer experience and are able to convert potential patients into actual patients.