Mild Expectations – Thoughts On The New NHS Contracts

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Nigel Jones, Sales Director at Practice Plan, takes some time to share what he would like to see from the new NHS contract.

The challenge of coming up with a new contract for NHS dentistry is multi-faceted and there are many agendas to consider. Different stakeholders have different objectives and, what is one group’s failure is another group’s success. Balancing patient care, professional sensitivities, politics and financial/budgetary considerations is reminiscent of the familiar comparison with a Rubik’s Cube – in the process of resolving one set of issues, you can, inadvertently, create a second or third set.

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Les Jones

Communication – What’s Your Signal To NOISE Ratio?

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Les Jones, Marketing Director at Practice Plan, shares the key to all communications – SIMPLICITY!

Consider these two questions…

  1. Would you care to partake in a receptacle (made of china) of hot beverage made from plant leaves imported from India which have been slowly infused into recently boiled water and combined with a small amount of fresh cow’s milk?
  2. Would you like a cup of tea?

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Recruitment and Retention – Short Notice Requires Swift Action!

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Former Technical Director at Practice Plan, Graham Penfold shares some ideas on how dental practices can remain on their toes to ensure that appointment books remain full and revenue streams strong.

There are many things that you can implement to help achieve a full appointment book, including a clean and professional environment, friendly and helpful staff, a wide range of services, a variety of ways in which to pay for treatment and much, much more.

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Nigel Jones

Successful Management – Tackling The Pressures Of Managing Your Practice

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Nigel Jones, Sales Director at Practice Plan, talks about the importance of having a sense of control when managing a practice, and where to seek the appropriate advice should you require it.

It’s not often a very enjoyable and positive evening with two happy and motivated partners at a dental practice in the North West leaves you worrying, but this one did.

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Les Jones

Marketing – New Patient Sale: Now On!

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Les Jones, Editor of BoD Magazine and the Marketing Director at Practice Plan, talks about marketing your practice.

For most dentists, it seems the ‘need to market my practice’ penny has finally dropped. Dentistry is now a highly competitive arena and many practices are fighting an ongoing battle on two fronts – firstly to keep the patients they have in the face of the economic downturn and also to attract new patients in.
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Customer Service – Keeping Focused in Tough Times

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Practice Plan’s Former Technical Director Graham Penfold shares what he thinks are some of the most important areas to keep your practice at its best during tough times.

Many businesses are having a tough time battling through the recession. So, in times like these, there are three key areas to focus on – exceptional customer service, choice and information.

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Get some retail therapy

Practice What You Preach – Get Some Retail Therapy

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Les Jones is the Editor of BoD Magazine and the Marketing Director at Practice Plan. Here he shares his thoughts on retail sales in the practice, and why not to use glass cabinets in the waiting room!

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Nigel Jones

Practice What You Preach – Marketing: Are You Investing In The Right Solution?

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Practice Plan‘s Sales Director, Nigel Jones, talks about marketing and the importance of understanding what you are trying to achieve to make sure your marketing efforts are channelled in the most appropriate way.

A recurring theme as I travel around the UK visiting dental practices is marketing and, in particular, how best to attract new patients. I am often asked if I think a leaflet drop to a particular estate or a significant upgrade to the practice website are good ideas, or even if the fantastic offer that has just come through from Cheshire Life is worth taking up.

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Practice What You Preach – Free To Market?

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Former Technical Director at Practice Plan, Graham Penfold is renowned for his expertise in strategically advising dental practices and writing on policy and managerial issues affecting dentistry. Here, Graham shares his knowledge on using incentives in the practice.

Rewards, promotions and special offers; tantalising words for some and an anathema to others, but becoming increasingly common amongst dentistry where practices are looking for more ways to attract new patients. I find that more and more practices are asking ‘What incentives could be offered to patients as an incentive to refer patients or join a dental plan without falling foul of the GDC guidelines?’ Therefore, I decided to write to the GDC and ask them four specific questions:

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Practice what you preach

Practice What You Preach – Marketing On A Tiny Budget

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Les Jones is the Editor of BoD Magazine and the Marketing Director at Practice Plan and shares some of his knowledge here.

Earlier this year I delivered a couple of events entitled ‘marketing on a budget’. As the current economic climate continues to squeeze every practice’s finances, I thought I’d share just a few of those ideas with you.

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