Three seconds on the clock

The three second brand

Les Jones Marketing and Design Leave a Comment

First impressions count…a lot!

You might have the most wonderful, talented, friendly, patient-focused practice that any prospective patient could ever wish for, but if you’re not communicating those things within the first three seconds of someone landing on your website or having their call to the practice answered, then you’re probably losing business.Read More

8 tips to avoid sugar

Easy to follow tips for avoiding added sugar in your diet

Natasha Wilcox Dental Health Leave a Comment

Following on from my last blog ‘Eight reasons to quit sugar’, this next blog of the series has advice on how to avoid added sugar. Feel free to share your own tips and experiences!Read More

How to motivate your team to success

Inspiring team work within your practice

Practice Plan Podcasts, Practice Management Leave a Comment

Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice managers do which actually have a demotivating effect.Read More

Our story: three practices’ experience of switching plan provider

Practice Plan Options Out Of The NHS Leave a Comment

Moving your membership plan provider is something practices can be keen to do, but often postpone as they think it will be too much hassle and worry about patients’ reaction to change. Yet, with the right provider to support them through the transition process and beyond, the move can be more straightforward than you think and reap many rewards such as improved training for the whole team, marketing support or more personal guidance from a rep.

Here, Practice Plan is sharing the different stories of three practice managers who switched plan providers to see how they did it and the impact it had on their practice and their patients…Read More

Managing Under performers in your team

Expert advice on managing underperformance in your team

Practice Plan HR and Team Development, Practice Management Leave a Comment

Tackling underperformers can be one of the more challenging elements of managing your practice. Here, we chat to experts, Sheila Scott, Dental Business Consultant, and Sarah Buxton, Director and Employment and HR Solicitor of FTA Law, to examine the tricky issue of how to tackle underperformers.Read More

Paul Worskett, shares his views on how the issue of patient charge revenue is being addressed in the new contract

Practice Plan Options Out Of The NHS Leave a Comment

Patient charges have risen, but the same cannot be said for contract values. And, alongside the growing gap between UDA values and these charges, it can be a balancing act. Here, we ask Paul Worskett, a principal dentist who has been running one of the NHS prototype practices, whether he thinks contract reform will have any impact on this issue.Read More

How to stay on the right side of employment law and the CQC

Practice Plan CQC, HR and Team Development, Podcasts, Practice Management Leave a Comment

In today’s Bodcast Sheila Scott, Nicki Rowland and Sarah Buxton discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their CQC.

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Don't think big think massive

Don’t think big – think MASSIVE

Practice Plan Practice Management Leave a Comment

David Hyner, motivational speaker, and Les Jones, Creative Director at Practice Plan, fellow members of The Professional Speakers Association, make the case for setting massive goals to achieve your business dreams.Read More

The accumulation of marginal gains

How small changes can make a big impact!

Les Jones Practice Management 1 Comment

The hugely successful UK cycling team has built much of its success on a principle called the Accumulation of Marginal Gains. That is, if you want to make a significant improvement in your performance, it’s difficult to do by just improving one aspect of what you do – but major improvements can be made by achieving small incremental enhancements in every single thing that you do.

When he took over as the Head of UK Cycling, Sir Dave Brailsford applied this methodology. He challenged every part of every process looking for ways to make small, marginal gains from improving the team’s diet to helping them get better quality sleep (by taking their own pillows on tour with them). He changed the aero-dynamic qualities of the bikes and even redesigned the team bus for better comfort and relaxation.Read More

Is your business sleepwalking in to CQC failure?

Nicki Rowland explains how to keep on top of CQC regulations

Practice Plan CQC, Podcasts, Practice Management Leave a Comment

Listen to this episode of Bodcast to gain a greater understanding of how CQC inspections have changed. Business consultant, Nicki Rowland gives an insight into the main failings with inspections at present and the subsequent challenges faced by practice managers.

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