Expert advice from Carol Groombridge

How to see what your patients see

Practice Plan Podcasts, Practice Management Leave a Comment

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients.

What you’ll hear:
  • The importance of the patient experience and the factors that contribute to that
  • Examples of the little things that can reflect badly upon the practice
  • How taking a patient view of the practice can make a huge difference

Who should listen:
  • Anyone wanting to provide the best possible patient experience
  • The full dental team
About Carol Groombridge:

Carol GroombridgeCarol has held an excellent reputation as a business consultant in the Healthcare sector throughout the UK since 2007. She has worked with Dental Practices, GP Practices and Veterinary Practices, as well as having gained a good insight into Care Homes.

Prior to becoming self-employed, Carol held senior managerial positions in operations, finance, business development, personnel and marketing and communications in both the private and public sectors.  A qualified banker (ACIB), Carol also has a Masters in Business Administration, a BSc Hons, a Diploma in Systems Practice and is a trained High Performance Coach.

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