Something that’s becoming more common is dental practices wanting to know how to deal with patient’s turning down treatment plans. That’s why we’ve enlisted the help of Laura Horton to offer her top tips on what to do.
Dealing with patient objections can be tricky and is often an area that the dental team struggle to deal with. Being too pushy could mean that your patient is left feeling uncomfortable, but equally, if you’re unequipped to fully handle the objection you’re in danger of your patient feeling like you don’t care.
So, how do you find that happy medium? It takes a great deal of practise to perfect the skills required to deal with patient objections. Get it right and not only you will feel more comfortable and at ease, but your patient should feel satisfied with the outcome too.
Practise and critique regularly
By routinely practising and critiquing how you deal with objections, you’ll be able to improve how you approach these situations in the future.
Listen to your patient
Listening to the patient is crucial as this allows you to clarify your patients concerns and then provide the solution. After all, that’s what handling patient objections is all about.
Be confident and keep your cool
A relaxed, confident and comfortable approach makes all the difference. Fidgeting, nervousness and a rushed conversation to get the job done are an absolute no, no. If you aren’t confident in what you are saying then the patient will pick up on this and be less likely to trust your advice.
To read more articles on how to improve your patient communication please head on over to our Resource Library
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