How to turn patients into brand advocates

How to turn your patients into brand advocates

Les Jones Practice Management Leave a Comment

Les Jones, Creative Director at Practice Plan, looks at how creating a memorable experience can transform patients into advocates for your brand and your practice…

4 Key steps you should take before interviewing

Four simple steps to improve your recruitment process

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager from Practice Plan, shares four simple ways to improve your recruitment process. Running a successful and thriving practice is a team effort. You need to have the right mix of skills, expertise and personalities to keep things running smoothly and ensure patients are satisfied. When you are looking for a new person to join your …

The changing face of a dental team

What a difference 30 years can make

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager for Practice Plan, reflects back on how practice life has changed over her 30-year dentistry career. In the past 30 years, the world has changed significantly. Back in 1987, when I first began working in dentistry, there was no such thing as the iPhone or Amazon (the store, not the rainforest!), no one had heard …

Six moments of truth in the patient journey

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.

What do you know that you don’t know – and why you should find out

Richard Scarborough Practice Management Leave a Comment

Richard Scarborough, Area Sales Manager at Practice Plan, shares the key measures dentists need to be monitoring and explores what they can reveal about your practice Prevention is better than cure is something that shouldn’t just be applied to your patients’ dental health, but to your practice’s business health. To have a sound and healthy business you need to be …

How to motivate your team to success

Inspiring team work within your practice

Practice Plan Podcasts, Practice Management Leave a Comment

Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice …

Managing Under performers in your team

Expert advice on managing underperformance in your team

Practice Plan HR and Team Development, Practice Management Leave a Comment

Tackling underperformers can be one of the more challenging elements of managing your practice. Here, we chat to experts, Sheila Scott, Dental Business Consultant, and Sarah Buxton, Director and Employment and HR Solicitor of FTA Law, to examine the tricky issue of how to tackle underperformers.

How to stay on the right side of employment law and the CQC

Practice Plan CQC, HR and Team Development, Podcasts, Practice Management Leave a Comment

In today’s Bodcast Sheila Scott, Nicki Rowland and Sarah Buxton discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their …

Don't think big think massive

Don’t think big – think MASSIVE

Practice Plan Practice Management Leave a Comment

David Hyner, motivational speaker, and Les Jones, Creative Director at Practice Plan, fellow members of The Professional Speakers Association, make the case for setting massive goals to achieve your business dreams.

The accumulation of marginal gains

How small changes can make a big impact!

Les Jones Practice Management 1 Comment

The hugely successful UK cycling team has built much of its success on a principle called the Accumulation of Marginal Gains. That is, if you want to make a significant improvement in your performance, it’s difficult to do by just improving one aspect of what you do – but major improvements can be made by achieving small incremental enhancements in …