Employment Law Update

Understanding the law in relation to rest breaks and rotas

Practice Plan HR and Team Development, Podcasts Leave a Comment

Sarah Buxton shares her advice for ensuring that your staff rota adheres to the law. She explains the importance of clear contracts, how a rota should work in a dental practice and the dangers of the more informal agreements many dental practices have in place. What you’ll hear: The current law in respect of rest periods and breaks The consequences …

Expert advice from Thomas Coates

Preparing your practice for sale

Practice Plan Podcasts, Practice Management Leave a Comment

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you are in the best position possible when you do come to sell your practice. What you’ll hear: Details of different business structures and the effect …

Expert advice from Ashley Latter

How to overcome fee objections

Practice Plan Podcasts, Practice Management Leave a Comment

Dealing with price objections can be extremely challenging, especially when a patient is shopping around.  Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having to compromise on fees. What you’ll hear: The importance of showing empathy with patients who present cheaper options Questions to establish if a quote really …

Expert advice from Lisa Bainham

Handling complaints in practice

Practice Plan Podcasts, Practice Management Leave a Comment

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do receive to improve your practice procedures. What you’ll hear: The role of the team in spotting and handling complaints The importance of listening to and …

In conversation with Zahid Siddique

Introducing Dental Training Consultants

Practice Plan Podcasts Leave a Comment

Zahid explains the process that dental students go through during their dental foundation training interview in order to achieve their ranking. He introduces Dental Training Consultants, and explains how they help young dentists achieve their learning objectives and prepare for this interview. What you’ll hear: Details of the dental foundation training interview An overview of the process dental students go …

Expert advice from Thomas Coates

Business structures and managing your business partners

Practice Plan Podcasts Leave a Comment

Thomas discusses the different business structures used by dental practices and how they differ. He details practical steps to take and the relevant paperwork to put in place in order to avoid future conflict with your business partners. What you’ll hear: The difference between Expense Sharing, Traditional Partnership and Limited Company models for practice ownership Details of the documentation necessary …

Sarah Jarvis

Factors to consider when selling your practice

Practice Plan Podcasts, Practice Management Leave a Comment

Sarah focuses on the key financial considerations practice owners should make when putting their dental practice on the market. She also outlines the different types of buyers in the market and discusses realistic time scales for preparing to sell. What you’ll hear: Appropriate timeframes for selling your practice and when to beginning planning The importance of a comprehensive valuation from …

In conversation with Yasmin Allen

Dental urgent and emergency care – the pinch point of the challenges facing dentistry

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

The issues faced in dental urgent and emergency care settings are often a magnified reflection of the problems in dentistry as a whole. Yasmin Allen discusses the current situation with Nigel Jones, explaining the improvements that are urgently required and the benefits of both NHS and private dentists understanding what urgent and emergency care settings are dealing with. What you’ll …

40 years to go… why an exit strategy could ruin your business

Practice Plan Podcasts, Practice Management Leave a Comment

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day work. What you’ll hear: Why Colin has chosen a long-term approach over a short-term ‘exit strategy’ approach Examples of how such an approach benefits the …

In conversation with Yasmin Allen

The digital revolution is coming, is dentistry ready?

Practice Plan Podcasts, Social Media and Digital Marketing Leave a Comment

Yasmin Allen discusses how dentistry cannot ignore advancements in digital technology. She talks about the importance of workforce strategy and training in order to maximise the potential for digital change within both NHS and private dentistry. What you’ll hear: What ‘digital’ means in the context of dentistry The ways in which practices, patients and clinicians can benefit from digitisation How …