In conversation with Joe Hendron

Why I resigned from the prototype programme

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

Nigel Jones talks to Joe Hendron about his decision to withdraw his practice from the prototype programme earlier this year and why he also decided to write an open letter to Jeremy Hunt explaining the reasons why. What you’ll hear: Why Joe decided to withdraw from the prototype programme The personal and professional costs he came across by taking part …

The importance of listening to your customers

Guest Writer Marketing and Design, Podcasts Leave a Comment

What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains…. What you’ll hear: How your team are your brand as far as the customer is concerned. The dangers of not listening to and understanding your patients’ needs. The extended impact one instance of poor customer service can have.

Expert advice from Thomas Coates

How to avoid your Lawyer

Practice Plan Podcasts, Practice Management Leave a Comment

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.

How to effectively sell your membership plan

Ashley Latter shares his advice for promoting your membership plan in practice

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the …