Training and development

Training and development – can ambitious dentists afford to go without it?

John Clarke HR and Team Development Leave a Comment

Dentists have always had a responsibility to remain at the forefront of their profession by ensuring their knowledge and skills are up to date. This was further underlined by the General Dental Council in June when the regulator announced the launch of its ‘enhanced continuous professional development’ (ECPD) programme.Read More

How to turn patients into brand advocates

How to turn your patients into brand advocates

Les Jones Practice Management Leave a Comment

Les Jones, Creative Director at Practice Plan, looks at how creating a memorable experience can transform patients into advocates for your brand and your practice…Read More

4 Key steps you should take before interviewing

Four simple steps to improve your recruitment process

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager from Practice Plan, shares four simple ways to improve your recruitment process.

Running a successful and thriving practice is a team effort. You need to have the right mix of skills, expertise and personalities to keep things running smoothly and ensure patients are satisfied. When you are looking for a new person to join your practice, it’s important that you have processes in place that will support you to find someone who is the perfect fit for you, your business and your existing team.Read More

Positively changing behaviours in your team

Practical advice for addressing negative behaviours in your team

Practice Plan HR and Team Development, Podcasts Leave a Comment


Sheila Scott offers expert advice on how to ‘direct, guide influence and motivate’ others to higher standards of behaviour and performance in this episode of Bodcast. She offers a framework to help you have the right conversations with your team so you can address and alter negative behaviours without conflict.Read More

4 questions to ask

Four things to think about when considering going private

Josie Hutchings Options Out Of The NHS Leave a Comment

Josie Hutchings, Regional Support Manager at Practice Plan, examines the big questions to ask when thinking of moving to private…Read More

The changing face of a dental team

What a difference 30 years can make

Zoe Close HR and Team Development, Practice Management Leave a Comment

Zoe Close, Area Sales Manager for Practice Plan, reflects back on how practice life has changed over her 30-year dentistry career.

In the past 30 years, the world has changed significantly. Back in 1987, when I first began working in dentistry, there was no such thing as the iPhone or Amazon (the store, not the rainforest!), no one had heard of Barack Obama and Ed Sheeran hadn’t even been born.Read More

How Likely is the introduction of time-limited contracts

Judith Husband talks about the likelihood of the introduction of time-limited contracts within the new NHS contract.

Judith Husband NHS Dental Landscape, Options Out Of The NHS Leave a Comment

The idea of time-limited contracts was proposed by the Government two years ago as a way of improving market competition and efficiency. A source of much debate since then, we asked Judith Husband, who has first-hand experience of working within a time-limited contract, for her thoughts on the question:Read More

Six moments of truth in the patient journey

Practice Plan Podcasts, Practice Management Leave a Comment


Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.Read More

What do you know that you don’t know – and why you should find out

Richard Scarborough Practice Management Leave a Comment

Richard Scarborough, Area Sales Manager at Practice Plan, shares the key measures dentists need to be monitoring and explores what they can reveal about your practice

Prevention is better than cure is something that shouldn’t just be applied to your patients’ dental health, but to your practice’s business health. To have a sound and healthy business you need to be up-to-date with its current state and monitoring this regularly, which will give you the foresight needed to take proactive stepsRead More

Key things to know if you're self-employed

Sarah Buxton details the key things you need to know if you’re self-employed

Practice Plan HR and Team Development, Podcasts Leave a Comment

In this edition of Bodcast Zoe Close speaks to HR and Employment law specialist Sarah Buxton and asks her to explain the three different types of employment status – employee, worker and self-employed. Sarah also details the protections and the risks of the three and looks at the importance of contract issue and revision.Read More