Standards in dentistry

Dentistry’s gold standard – aspirational or attainable?

Nigel Jones NHS Dental Landscape Leave a Comment

Nigel Jones discusses the feasibility of achieving dentistry standards with professionals from the industry…Read More

Expert advice from Chris Barrow

How to be a great manager

Practice Plan Uncategorized Leave a Comment

In a follow up to his podcast on leadership, Chris talks about the characteristics of a great manager and shares his top tips for ensuring that you and your systems are the best they can be.

What you’ll hear:
  • The key differences between management and leadership
  • The five systems that exist within a successful dental practice
  • The benefits of creating and individualising your own systems.
Who should listen:
  • Practice owners
  • Practice managers
  • Members of the front desk team
About Chris Barrow:

Chris has been a trainer, consultant, coach and mentor to the UK dental profession for 23 years. Straight talking and determined, he can reach conclusions quickly, and has the reflexes and lightness of touch to innovate, change tack and push boundaries.

A leading authority on the business of dentistry, Chris regularly contributes to the dental press, social media and online and has co-authored books and published a series of e-books on the business of dentistry. Chris spends most of his professional time mentoring independent dental entrepreneurs under the “Coach Barrow” brand.


The best way to pay associates

Andy McDougall explains the best way to pay associates

Nigel Jones NHS Dental Landscape Leave a Comment

This is a question we hear a lot from practices who are struggling to create a fee structure that is attractive to an associate, but also makes sound financial sense for the business. It is an important question as getting your associate’s remuneration right can have a big impact on your practice’s profitability and sustainability.

But there are a lot of factors to consider, such as should they have their own list that they receive a percentage of or should they work on a pay-as-you-go basis, who pays the hygienist, how willing are they to build patient loyalty. These are just a few of the facets that need to be taken into account, and which can make the whole process feel like an over-complicated calculation.

To look at this issue in more depth and provide clarity around how dentists can best approach paying associates, I asked Andy McDougall, a management accountant specialising in working with the dental profession, to answer the question: What’s the best way to pay associates?Read More

why visit the dentist

What is the point of going to see the dentist?

Alif Moosajee Dental Health Leave a Comment

Everyone knows that you are meant to go and see the dentist every six months, but why? What’s the point? Is it just so that dentists can live a lavish lifestyle, drive fast cars and take nice holidays?

I know I’m going to say something very controversial here: dental treatment is not very good.

What, a dentist saying that his product is not good? What is the meaning of this?

Fillings, crowns, dentures, implants… none of these are anywhere near as good as the teeth that you were born with.Read More

debating the big issues

NHS dentistry – debating the big issues

Nigel Jones NHS Dental Landscape Leave a Comment

Ahead of hosting two NHS dentistry Q&A sessions with industry experts, Nigel Jones takes a look at how the profession has fared so far this year…Read More

How to create an A team

Managing expectations to create an A-team

Zoe Close HR and Team Development Leave a Comment

After hearing that business consultants Laura Horton and Michael Bentley will be speaking about team development at the British Dental Conference and Dentistry Show, Zoe Close from Practice Plan caught up with the pair to find out more…

Practice life runs a lot smoother when the expectations of the team and the practice owner are aligned and, therefore, their relationship is more harmonious. However, maintaining that relationship is not always an easy task. I spoke to dental business consultants Laura Horton and Michael Bentley to gain their thoughts and advice on this issue.Read More

Five Go Forth

Five dental consultants, 960 miles – and a £50k fundraising target

Zoe Close Uncategorized Leave a Comment

This September, five intrepid, ageing dental consultants will climb into the saddle and cycle almost 1,000 miles in a bid to raise £50k for charity. Practice Plan’s own Creative Director, Les Jones, will be joined by four of dentistry’s best-known faces: Sheila Scott, Ashley Latter, Chris Barrow and Simon Tucker – now known as FiveGoForth – on a bike ride from Land’s End to John O’Groats.

The ride, which takes place between September 8th and 23rd, is in aid of three good causes – Bridge2Aid, Cancer Research UK and BrushUpUK and sponsored by Practice Plan. Here, Zoe Close chats to the group about how they plan to take on the challenge – and how you can get involved!Read More

Time of the signs

Could your practice signage be costing you patients?

Les Jones Marketing and Design Leave a Comment

A few days ago, I was visiting a dental practice in a big town centre with a colleague. As we approached the practice, we stopped at a set of traffic lights and my colleague said, ‘We’re really near to the practice now, can you see it?’

Despite a full minute scouring the scene in front of me, the answer was ‘no’. 

The practice was just the other side of the lights – less than 30 metres away.Read More

Expert advice from Chris Barrow

How to be a great leader

Practice Plan Podcasts, Practice Management Leave a Comment

Chris Barrow explains the differences between leadership and management and talks about the four key characteristics of a good leader.Read More


Demystifying GDPR

Pat Langley Practice Management Leave a Comment

Pat Langley, Chief Executive Officer from Apolline, shares some thoughts on the EU General Data Protection Regulation (GDPR) which becomes effective on 25th May 2018.

The Data Protection Act 1998 (DPA) was designed to protect personal data stored on computers or in an organised paper-filing system. The Act was passed by Parliament to control the way information is handled and to give legal rights to people who have information stored about them.

The world has moved on considerably since 1998, with widespread use of the internet, commercial internet services and the emergence of social media platforms, but many of the same principles of the 1998 Act do still apply, which means that if you comply with existing Data Protection regulation, you may already be quite well along the road to complying with the new regulations. Our experience at Apolline has been either that practices don’t always fully understand the 1998 Act, or they haven’t fully thought through how they apply to their practice. That means there may be quite a bit of work to do to comply with GDPR.Read More