Developing a vibrant culture

Stand out in your practice by developing a vibrant culture!

Joy Marsden HR and Team Development, Practice Management Leave a Comment

Can you define and articulate the culture of your practice?

This is an important question to ask because it impacts your entire team, who all play a part in determining what that culture is, which in turn affects your patients’ experience. And this is reliant on building interdependent relationships.Read More

Expert advice from Thomas Coates

NHS dental contracts – what are my rights and obligations?

Practice Plan Podcasts Leave a Comment

Thomas Coates explains the different types of NHS contract, who can hold them and how they can be transferred or sold. He also considers what happens when someone decides to give up an NHS contract.  

What you’ll hear:
  • The difference between a PDS and a GDS contract
  • How NHS contracts are bought and sold and their popularity in the market
  • How to cease providing NHS dental services

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Getting Shirty

Getting shirty!

Les Jones Marketing and Design Leave a Comment

A few weeks ago, I went into a fairly upmarket men’s clothing store in my local town centre – I was looking for a new dress shirt to go with my dinner suit. I found a selection of shirts and was in the process of checking them out when a (slightly elderly) sales assistant came over and offered his help.

I explained what I was looking for and what my size was and he quickly gathered a few options together – all neatly folded and wrapped in that cellophane that shirts come in.

None of them were cheap – I think the lowest priced shirt was £75, the highest was over £100.

As the assistant started to talk me through the various styles of shirt, showing a great deal of knowledge, he did something I wasn’t expecting – when he finished talking about a particular shirt, he proceeded to throw it on the floor!Read More

Your questions answered

How do I choose and attract the best buyer for my practice?

John Clarke Practice Management Leave a Comment

Selling a practice can be one of the biggest decisions that you will make in your career and one of the key factors in the decision-making process is selecting who to sell to. Choosing the right buyer for your practice is important as it can have a big impact on ensuring you maximise your investment of all the years and money spent building the business up.

There is no universal approach to selling a practice, which can be why it is such a difficult process to navigate. But to find out more about what factors to consider when choosing the best buyer, and what you can do to ensure you attract that type of buyer, I asked John Clarke, Head of Business Development at Wesleyan Bank: How do I choose and attract the best buyer for my practice?Read More

Expert advice from Carol Groombridge

How to see what your patients see

Practice Plan Podcasts, Practice Management Leave a Comment

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients.

What you’ll hear:
  • The importance of the patient experience and the factors that contribute to that
  • Examples of the little things that can reflect badly upon the practice
  • How taking a patient view of the practice can make a huge difference

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In Conversation with John Milne

The effect of regulation on dentists today

Practice Plan CQC, NHS Dental Landscape, Podcasts Leave a Comment

John Milne takes you through regulation in dentistry today and the effect it has on the lives of practising dentists and on patient care.

What you’ll hear:
  • The future for regulation in terms of the number of regulators/inspectors
  • The impact that the CQC has had on dentistry and how it has evolved
  • How regulation affects the standard of patient care

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Thinking about your toothbrush

Thinking about your toothbrush

Alif Moosajee Dental Health Leave a Comment

As dental care professionals, making sure our patients’ oral health is as good as it can be is of the upmost importance to us. We focus on making sure that our patients have stable mouths that don’t deteriorate due to what are essentially completely preventable diseases.

We’re keen to ensure that patients are brushing (most commonly with an electric toothbrush) and flossing correctly, and frequently enough in a way that doesn’t cause any damage to their oral health. Patients who are re-energised, reinvigorated and motivated to take care of their mouths at home makes the biggest difference between having patients who are stable and healthy versus patients whose oral health is deteriorating.

However, I have to hold my hands up and say that there is one large aspect of the oral health message that we have not been so focused on sharing with our patients, and that’s the role that the humble toothbrush bristles play in effectively cleaning teeth. I have spoken to other colleagues and I think this is something that, universally, as a profession we probably don’t communicate well enough.Read More

Past present and future

A dentist’s view – the past, present and future of NHS dentistry

Stuart Allan NHS Dental Landscape Leave a Comment

July 2018 marks the platinum anniversary of the NHS and there have been many changes over the past 70 years. It seems apt at this milestone to look at the history and evolution of dentistry within the NHS, and what the future might hold.

To explore this, we asked Stuart Allan, who qualified as a dentist in 1978 and is Chair of the Greater Manchester Federation of Local Dental Committees, to share his thoughts on the past, present and future of NHS dentistry…Read More

Expert advice from Andy McDougall

How to unlock hidden profits in your practice

Practice Plan Podcasts, Practice Management Leave a Comment


Andy McDougall explains why numbers should be at the heart of everything you do and explains how to make sure your practice reaches its full financial potential.

What you’ll hear:
  • An overview of where unlocked profits lurk and how they can be accessed
  • An insight into how numbers behave and how to apply Decision Making Accounting (DMA)
  • How very practice has the opportunity to double its net profit within three years by unlocking its own profit code

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