Systems for success with Hesketh Healthcare Consultancy

Zoe Close, Head of Sales at Practice Plan Group catches up once again with Mike Hesketh, Founder and CEO at Hesketh Healthcare. This time they talk about his dental consultancy work and delve deeper into…

Read More

How we grew our practice to a £3.2m walk away deal

Zoe Close, Head of Sales at Practice Plan Group is joined by Mike Hesketh, Founder and CEO at Hesketh Healthcare, to talk about the rapid growth and sale of his first dental practice and purchase of…

Read More

Supporting women going through the menopause

Zoe Close, Head of Sales at Practice Plan catches up with Lisa Bainham, Practice Manager at The Old Surgery dental practice to talk about menopause, how it affects them and how to support women going…

Read More

Setting up a squat dental practice

Zoe Close, Head of Sales at Practice Plan, is joined with Andy Acton, Director at Frank Taylor and Associates to talk about the benefits of setting up a squat practice and other things to consider…

Read More

How CSR can attract talent to your team

Head of Sales, Zoe Close, speaks to Business Coach and CSR specialist, Mark Topley, who puts the case for the importance of CSR in the recruitment and retention of team members. ZC: Mark, as CSR…

Read More

Keeping things in the family – Zoe Close

In another of our occasional series of blogs about why people like to work with or for Practice Plan, Area Sales Manager, Suki Singh, speaks to Head of Sales, Zoe Close about what keeps her…

Read More

Ways to improve communication with your team

Zoe Close explores the different ways you can improve communication in your practice… Overcoming lack of face-to-face meetings Over the last year there will have been times when you wouldn’t have been able to have…

Read More

Inductions for new team members

Zoe Close, Head of Sales at Practice Plan joins us in this latest bodcast to discuss the importance of creating an induction programme for new team members. What you’ll hear: The importance of inductions Key…

Read More

Your dentistry questions answered: mental health

Practice Plan’s Zoe Close looks for answers to the questions you’re asking… How can I manage my anxiety at work? Surveys conducted by Practice Plan, the BDA and Dental Protection over the last few years…

Read More

Keep your team happy by keeping them in the know

Communicating well with your team may have been a little trickier this year. Firstly, there’s the physical challenge of gathering everyone together in one place when members of the team may well be furloughed, on…

Read More

How do you protect your plan income during the COVID-19 crisis

For dentists across the UK, this is a hugely worrying time with almost every practice either closed or open for emergency treatment only. However, for practices with a patient plan in place, there is some…

Read More

The big questions that dentists want answering this year

Zoe Close asks some well-known figures in dentistry what key questions they think need addressing in 2020… At the start of the year, thoughts turn to what may lie ahead. And in times of uncertainty…

Read More

Your dentistry questions answered: leaving the NHS

Leaving the NHS is a big change and becoming private, more often than not, feels like so much more than just shifting your business model. I know from years spent talking to dentists that it…

Read More

How to handle challenging patients

Zoe Close shares her experience of and thoughts on managing challenging patients in the practice… Dealing with a challenging patient is something almost everyone working in a dental practice will encounter at some point. Having…

Read More

Farzeela Merali-Rupani discusses how to stop a complaint escalating

The threat of complaints/litigation is the biggest source of stress to dentists, according to a recent survey by the BDA. More than 2,000 dentists responded to the survey and 54.9% said they were experiencing high…

Read More

Why I created a mental health group for dentists in crisis

With almost a fifth of dentists saying they feel suicidal and high levels of stress and anxiety across the profession, many are finding solace in a Facebook group. In just two years, the closed Mental…

Read More

How can NHS dentists take more control over their practice’s future?

One of the recurring themes of the recent Confidence Monitor survey that Practice Plan carried out among dentists was that NHS dentists believe their future is in the hands of a government that they don’t…

Read More

The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

Read More