How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

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The patient journey – part two

Les: Hi Nigel, so we’re here to pick up from our first blog on the patient journey. If you remember, last time, we talked about building your reputation as a dental practice, your marketing and…

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Exploring the beginning of the patient journey

In the first of two discussions on the patient journey, Les Jones and Nigel Jones look at the part that often gets overlooked – the time before the patient arrives at the practice.

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Six moments of truth in the patient journey

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as…

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The First Perfect Patient Journey

One of the latest additions to the team, Events and Marketing Coordinator Ruth Martin, brings us up to speed on what to expect from her first project – a series of ‘Perfect Patient Journey’ events.…

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