Dealing with difficult people in a dental practice

How to Deal With Difficult People in Your Dental Practice Team – 5 easy steps

Sheila Scott HR and Team Development, Practice Management Leave a Comment

Figuring out how to deal with difficult people in your dental practice team and difficult situations can be a real headache and cause friction between practice owners and staff. Sheila Scott, leading dental business consultant, shares how you can reduce the pain and maintain harmony with your team in 5 easy steps.

The Importance Of Communication – Do You Have A Learn And Act Culture?

Guest Writer Practice Management Leave a Comment

Les Jones, Marketing Director at Practice Plan, takes a moment to explain why having a ‘learn and act culture’ is so vital within the dental practice. Not so long ago I met a business colleague in a hotel in Stoke-on-Trent. The experience was generally a good one (except for the price of the coffee) and after a couple of hours …