Engaged staff are more productive, more focused on customers, work more safely and are more loyal to their employer – but how can you nurture an engaged team? That’s where guest blogger Sheila Scott comes in as she share her top tips on building an engaged team.
Business consultant, Sheila Scott is back to share some more words of wisdom for this week’s top tip… ‘Develop your vision with the team.’
*Content updated January 2018 Dental Business Consultant, Sheila Scott, shares her eight sure-start ways to ensure your patients are receiving the treatment journey they expect.
For those who don’t know Sheila, she’s an industry guru and has been helping UK dental practices prosper for over 25 years. As a marketer and psychologist, Sheila believes that the customer is king and that practices must organise themselves to meet patient needs first and foremost.
Sheila Scott shares some tried-and-tested methods to keeping your appointment book busy and gap-free.
Here’s this week’s top tip, straight from dental business consultant, Sheila Scott: “Be clear about what you expect of team members.” “It may sound simple, but how many of you aren’t getting what you want because you don’t ask for specifics?”
The Bolton Practice Management Conference is only a couple of weeks away and the preparations are well underway. The speakers are lined up and ready to go and the topics are already getting people talking. This one-day event is being held in Bolton on 6th June and Reading on 27th June and is guaranteed to be one of the best …
One of the latest additions to the team, Events and Marketing Coordinator Ruth Martin, brings us up to speed on what to expect from her first project – a series of ‘Perfect Patient Journey’ events. What’s more, she gives you a few things to think about if you’re looking to create the perfect patient journey.
This week, guest blogger Sarah Whittall, Events and Marketing Coordinator at Practice Plan, joins us for a catch-up on the goings-on at The Dentistry Show. Well I wasn’t joking when I said in my pre-show blog that it would be a busy couple of days! My feet are in bits!
What we all have to remember about the patient journey is that it’s the patient’s journey, not ours. We have to start thinking about what the patient wants and what the patient is likely to appreciate. My research within dental practices has proven that there are two key things that practices must get right; allowing patients to trust the dentist and the …