Coach – Don’t Tell

If you want to develop your people management skills, Sheila Scott maintains that the most useful course you could find and book onto will be an on going coaching or counselling skills course.

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Beth Brown Introduces Practice Plan Regional Events

Beth Brown, Events and Marketing Assistant at Practice Plan, introduces a new series of events that are taking the country by storm.

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10 Tips to Build an Engaged Team

Engaged staff are more productive, more focused on customers, work more safely and are more loyal to their employer – but how can you nurture an engaged team? That’s where guest blogger Sheila Scott comes…

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Develop Your Vision With The Team

Business consultant, Sheila Scott is back to share some more words of wisdom for this week’s top tip… ‘Develop your vision with the team.’

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Are Your Patients Receiving The Treatment Journey They Expect?

*Content updated January 2018 Dental Business Consultant, Sheila Scott, shares her eight sure-start ways to ensure your patients are receiving the treatment journey they expect.

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Sheila Scott in the Spotlight!

For those who don’t know Sheila, she’s an industry guru and has been helping UK dental practices prosper for over 25 years. As a marketer and psychologist, Sheila believes that the customer is king and…

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Mind The Gap

Sheila Scott shares some tried-and-tested methods to keeping your appointment book busy and gap-free.

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Be Clear About What You Expect of Team Members

Here’s this week’s top tip, straight from dental business consultant, Sheila Scott: “Be clear about what you expect of team members.” “It may sound simple, but how many of you aren’t getting what you want…

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Calling all Practice Management Teams!

The Bolton Practice Management Conference is only a couple of weeks away and the preparations are well underway.  The speakers are lined up and ready to go and the topics are already getting people talking.…

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The First Perfect Patient Journey

One of the latest additions to the team, Events and Marketing Coordinator Ruth Martin, brings us up to speed on what to expect from her first project – a series of ‘Perfect Patient Journey’ events.…

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Phew – What A Show That Was!

This week, guest blogger Sarah Whittall, Events and Marketing Coordinator at Practice Plan, joins us for a catch-up on the goings-on at The Dentistry Show. Well I wasn’t joking when I said in my pre-show…

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What Is A ‘Perfect’ Patient Journey?

What we all have to remember about the patient journey is that it’s the patient’s journey, not ours. We have to start thinking about what the patient wants and what the patient is likely to…

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