An interview with Barry Oulton

Understand and improve the way you communicate with this NLP model

Practice Plan Podcasts, Practice Management Leave a Comment

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro-Linguistic Programming model that can help you achieve this. What you’ll hear: The importance of good communication Examples of why it’s not what you say, it’s the way that you say it Details about how being congruent is essential for …

Expert advice from Carol Groombridge

How to see what your patients see

Practice Plan Podcasts, Practice Management Leave a Comment

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients. What you’ll hear: The importance of the patient experience and the factors that contribute to that Examples of …