Emma John Archives - Practice Plan

12 Aug 2016 • HR & Employment Law

The six must-have skills for your front desk team members

In today’s blog, Dental Consultant and multi award-winning practice owner, Emma John, looks at the skill-set required within your team if you’re going to offer and maintain ultimate levels of customer service in your dental…

24 Apr 2015 • Practice Management, HR & Employment Law

Is Sickness Causing You a Headache?

Sickness in any small business can be a real problem as each member of the team relies on one another to be able to operate effectively and efficiently. Here, Emma John shares her advice on…

30 Jan 2015 • Practice Management

Complaints – Welcome Them

Dealing with a complaint about something or someone in your practice isn’t always easy, but here Practice Manager and Dental Business Consultant Emma John explains how you can use complaints to your advantage.

19 Dec 2014 • Practice Management

Does Your Front-Desk Team Showcase Your Practice?

It’s important that your front desk team showcases your practice as potential patients are actually shoppers. Here, Emma John explains why that is and gives some top tips on improving how your front desk team…

17 Oct 2014 • Practice Management

How Do I Get My Team to Work as a Team?

Are your team working together to meet their fullest potential? If not then read on to find out Emma John’s five top tips on how you can get your team working together more effectively.

2 May 2014 • Practice Management, Our News

Five Top Tips To Improve Your Front Desk Team!

The front desk team are the shop window for your practice, so it’s vitally important that they are giving patients the right impression. Emma John, award-winning Practice Manager and customer service expert, is passionate about…