The perfect way to deal with patient complaints

How to prevent and resolve patient complaints

Dr Jane Lelean Practice Management Leave a Comment

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can focus on providing great quality treatment for your dental patients.

Jane Lelean's views on the 3rd nhs confidence monitor

Jane LeLean’s views on the results of the Third NHS Confidence Monitor

Jane LeLean NHS Confidence Monitor - Industry comments Leave a Comment

Do you think that the results of the latest NHS Confidence Monitor survey are a true reflection of the mood amongst the profession? In your opinion, what are the key influencing factors to this? I do recognise that this is a true reflection of the dental profession and interesting as a broad brush approach, the answers follow the Pareto 80:20 …