What Is A ‘Perfect’ Patient Journey?

Sheila Scott Practice Management Leave a Comment

What we all have to remember about the patient journey is that it’s the patient’s journey, not ours. We have to start thinking about what the patient wants and what the patient is likely to appreciate. My research within dental practices has proven that there are two key things that practices must get right; allowing patients to trust the dentist and the …

The Reasons Why My Hairdresser Visited Six Dental Practices – By Ashley Latter

Ashley Latter Practice Management Leave a Comment

Ashley Latter, one of the most sought-after speakers and coaches on the UK dental scene, shares the reasons behind why his hairdresser visited six dental practices… Yesterday, I was having my haircut and I noticed my hairdresser wore some invisible braces. She was having her teeth straightened. As I work in the dental industry, I was obviously interested to learn …