Getting the most out of your team

Five simple ways to bring out the best in your dental team

Donna Hall HR and Team Development Leave a Comment

As an owner or practice manager, bringing out the best in your team may well be something you strive to do on a daily basis year on year, however this can prove a little easier said than done and when staff motivation takes a back seat, it can lead to frustrations with individual employee performance or a completely disengaged team. …

How to solve two common HR issues

How to solve two common HR dilemmas!

Practice Plan HR and Team Development, Practice Management Leave a Comment

As owners or managers we find that we can’t all be experts when it comes to HR. So you could be forgiven for thinking that it is your practice alone that suffers with a particular situation. Nor is it the norm to stress yourself out with ensuring that you are adhering to policies and procedures and keeping on track with …

The perfect way to deal with patient complaints

How to prevent and resolve patient complaints

Dr Jane Lelean Practice Management Leave a Comment

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can focus on providing great quality treatment for your dental patients.