3 Jul 2019  •  Practice Management

How to handle challenging patients

Zoe Close shares her experience of and thoughts on managing challenging patients in the practice… Dealing with a challenging patient is something almost everyone working in a dental practice will encounter at some point. Having…

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20 Feb 2019  •  Blog, Dentistry Confidence Monitor

Industry discussion – high anxiety among dentists

Suki Singh discusses dentists’ anxiety levels about complaints and litigation with Stephen Hudson and Tony Kilcoyne…

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11 Apr 2018  •  Blog, Dental Landscape

Kevin Lewis: taking more control of the future could lessen anxiety among profession

Nigel Jones interviews Kevin Lewis about the reasons for dentists’ anxiety around complaints and litigation, and whether there is cause for optimism that this may change… Anxiety about complaints and litigation is rife among the…

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16 Jan 2018  •  Podcasts, Practice Management, Dentistry Confidence Monitor

Simon Thackeray shares his advice for reducing the risk of complaints in your practice

Simon chats to Nigel Jones about how the fear of litigation is on the increase within the dental profession for both private and NHS dentists. He talks about why he believes these fears are justified,…

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29 Jun 2016  •  Practice Management

How to prevent and resolve patient complaints

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can…

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