An interview with Barry Oulton

The language of influence and how to use it

Practice Plan Podcasts, Practice Management Leave a Comment

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits. What you’ll hear: An introduction to how language can influence the subconscious mind Easy ways to turn negative statements into positive ones The importance of being aware of how you use the …

Putting trust at the heart of your practice

Why building trust is important in forming long-term relationships with your patients and suppliers

Andrew D’Arcy Practice Management Leave a Comment

When it comes to developing long-term relationships with both your patients and your suppliers, it’s important to build trust as a foundation. With decades of experience at company director level, Andrew D’Arcy, Managing Director of Practice Plan, explains how creating these bonds can make managing your practice smoother and simpler.

turning-telephone-enquiries-into-consultations

Ringing the Changes

Emma Sillars Company News, Practice Management Leave a Comment

Converting telephone enquiries into consultation bookings is no easy task for the front desk team at any dental practice. I recently attended a workshop on this very topic, delivered by Director of Medenta, Richard Collard and gained some great tips which you can easily implement within your own business.