Advertising is dead – so how are you going to attract new patients now?

Chris Barrow and Les Jones discuss the increasing evidence that the conversion rate for new patients from traditional and modern forms of advertising is reducing and what your practice should be doing in place of…

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How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long…

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Nigel Jones shares his thoughts on the 2019 Dentistry Confidence Monitor results

Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest Dentistry Confidence Monitor survey. He explains what the survey asked and looks at the themes revealed in the answers. Nigel…

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Improve your CSR, improve your business

Mark Topley unpacks the subject of CSR in a straightforward, engaging way that will leave you feeling inspired and knowing what you can – and should – do to make your CSR better. He also…

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The benefits of creating a good working culture in your practice

HR and employment specialist, Sarah Buxton explains how creating a good working culture in your practice benefits both the practice and the team. She talks about what constitutes a good culture and the ways in…

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Effective financial management

Edd Jones explains why paying attention to the financial performance of a dental practice is fundamental in planning for future success and how it enables practice owners to maximise profitability and the value of their…

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Why the profession isn’t retaining young dentists full time

Eddie Crouch talks to Nigel Jones about the future of dentistry in light of the number of young dentists who are moving away from the traditional ‘full time’ career in dentistry, Often choosing to work…

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Five ways in which digital intraoral scanning has changed the way we run our practice

Marcos White shares the ways in which investing in an intraoral scanner has transformed his business. He talks about the positive affect on his team and the difference it’s made to the patients. He also…

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What the rollout of the new contract really means for NHS dentistry

Nigel Jones talks to Eddie Crouch about the rollout of the revised NHS England contract. They discuss the impact that Brexit may have on the planned timescales for rollout and what he thinks it will…

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Discussing the latest market report from Christie & Co in relation to practice goodwill values

Paul Graham, head of Dental at Christie & Co shares details of their latest report with Nigel Jones. They discuss market composition, the UK dental workforce and operational benchmarking of practice costs. Paul also gives…

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The rewards and risks of using social media in your practice

Mark Oborn discusses the benefits to both your practice and your patients of having a well-managed social media presence. He also addresses the risks and shares his expert advice for mitigating these risks. What you’ll…

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Sarah Buxton discusses the latest developments in employment law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law. She discusses a range of themes including employment status, harassment in the workplace and GDPR in the context of how…

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How to create compelling video testimonials

Ashley Latter explains the benefits of recording video testimonials with your patients. He talks through how you can use them and shares his advice on how best to approach patients to take part. What you’ll…

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The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

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How to overcome fee objections

Dealing with price objections can be extremely challenging, especially when a patient is shopping around.  Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having…

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How to ask for referrals

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients. What you’ll hear: Common reasons that…

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How we achieve our practice’s vision

Regional Support Manager, Suki Singh, speaks to award-winning Practice Manager Rachel Dilley, about how they work towards achieving their business’s vision…  Town Hall Dental in Brighouse has an ambitious vision – to be the premier…

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The philosophy of leading a dental team

Colin Campbell shares his views on leadership in a dental practice. He explains how leadership through example setting leads to a development of the team who will go above and beyond what is normally expected…

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