NHS confidence Monitor

Nigel Jones shares his views on the results on the sixth Confidence Monitor survey

Practice Plan NHS Dental Landscape, Options Out Of The NHS Leave a Comment

Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest NHS Confidence Monitor survey. He explains what the survey asked and looks at the contrast between the responses from NHS and private dentists. Nigel refers directly to the results, you can access them here

What you’ll hear today:
  • An overview of the results
  • What the results could mean for the future of the profession
  • Nigel’s reflections on the current feeling within the profession

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Mouth care matters

Delivering dentistry to vulnerable older people

Nigel Jones Dental Health, NHS Dental Landscape Leave a Comment

Nigel Jones speaks to Mili Doshi about a programme that has been working to improve oral health for older patients in hospitals…

Earlier this year I attended the Westminster Health Forum, where images of older hospital patients’ mouths in a terrible state were shown. These pictures were truly shocking and highlighted the issue of the mouth being ignored – through lack of awareness, rather than intention – by staff.

It was part of a presentation about Mouth Care Matters, a programme started in 2014 and funded by Health Education England Kent, Surrey and Sussex, to improve the oral health of older hospital patients in the region. To find out more about the programme I spoke to its hospital clinical lead Mili Doshi…Read More

In conversation with Zahid Siddique

Discussing the views of young dentists

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

Zahid chats to Nigel Jones about the way young dentists view dentistry. They discuss the ongoing changes within the profession and what they think the future might hold for the newest generation of dentists.

What you’ll hear:
  • The key challenges facing young dentists
  • How being a young dentist now differs from previous generations
  • The impact of technology and social media on both patients and dentists today
  • How well university prepares graduates for practical dentistry

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Put yourself in the picture

Putting yourself in the picture

Les Jones Marketing and Design, Social Media and Digital Marketing Leave a Comment

Les Jones makes the case for using real images and photos to bring your patient experience to life online…

There’s a dentist, whose picture you might have seen, who holds the record for working at the most dental practices in the UK. The number is a little vague, but I reckon he’s either the principal or an associate at over 400 practices.

That’s quite a feat…but of course, it isn’t true.Read More

Expert advice from Ashley Latter

How to ask for referrals

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients.

What you’ll hear:
  • Common reasons that prevent dentists from asking for referrals and how to overcome them
  • The three main benefits of asking for referrals
  • A basic script to help you open conversations with your patients
  • How to utilise the law of reciprocation

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Attending BDIA Dental Showcase

Attending the BDIA show? How to make the most of the exhibition

John Clarke Practice Management Leave a Comment

If you’re thinking of making a positive change, attending the forthcoming BDIA Dental Showcase is likely to provide the inspiration you need to grow and maximise the profitability of your dental practice. The UK’s premier dental exhibition (4-6th October 2018ExCeL, London) will feature nearly 400 suppliers who will be demonstrating the products and services which could give your business an advantage over your competitors.

If you’re going to the BDIA show, here are four tips to help you to get the most out of the event.Read More

Expert advice from Myke Woollett

Explaining the basics of marketing metrics

Practice Plan Podcasts, Social Media and Digital Marketing Leave a Comment

Digital marketing expert Myke Woollett explains the basics of marketing metrics for a typical dental practice. He discusses the reasons why you should think about marketing metrics and shares easy to implement advice about where to start.

What you’ll hear:
  • The relevance of marketing metrics in your Practice
  • How buyer behaviour impacts on your bottom-line growth
  • Advice about the best way to manage enquiries

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Why visit the hygienist

Fran White Dental Health Leave a Comment

Fran White is a dental hygienist and therapist at El-Nashar Dental Care. We asked her why it’s so important to visit the hygienist…

Some people think of the hygienist as painful and unnecessary and would rather spend those hard earned pennies on a treat like a haircut; they simply don’t feel like they need a hygiene visit as they don’t want to be told how to brush their teeth.

I’m aware that visiting the hygienist is not a popular pastime; the moans and groans I get when new patients enter my surgery confirm it. However, give me five minutes and I’ll explain why I love this job, and why good oral hygiene is an investment in your long-term health with benefits that can last a life time.Read More

Achieve our vison

How we achieve our practice’s vision

Suki Singh Practice Management Leave a Comment

Regional Support Manager, Suki Singh, speaks to award-winning Practice Manager Rachel Dilley, about how they work towards achieving their business’s vision… 

Town Hall Dental in Brighouse has an ambitious vision – to be the premier dental practice in the North of England. It’s an aspirational aim, but the practice is proving they are up to the challenge, it has over 100 five-star reviews from patients on social media, 92% treatment uptake and last year won the UK Best Patient Care at the Dentistry Awards.

I meet with Rachel on a regular basis to discuss new ideas, track progress and brainstorm, and I know that creating positive memorable patient experiences and remaining focused on this overarching vision has been key to their success. Working with trusted providers and building strong business relationships is also important, and one of the steps Rachel took to ensure they are continually achieving their vision was to swap plan providers.

I asked Rachel to share her story so far…Read More

your questions answered

Where is the best place to begin when considering a diary zoning system?

Lisa Bainham Practice Management Leave a Comment

This is a question that we often get asked to advise on, particularly by practice managers who are looking for a system that will ease the day-to-day running of the practice. Appointment zoning does exactly that, providing a structure for the front desk team to better manage the clinicians’ time which increases efficiency, making the entire team less stressed and enhancing the experience for patients.

The fact we are regularly asked this question suggests many people recognise the benefits of zoning the diary, but simply don’t know where to begin. It can be tricky to introduce new changes or different processes into a practice, particularly when it comes to something so integral to the daily management, like the appointment book, and the fear of disruption or doing it wrong can sometimes hold people back.Read More