Regional Support Manager, Suki Singh, speaks to award-winning Practice Manager Rachel Dilley, about how they work towards achieving their business’s vision…
Town Hall Dental in Brighouse has an ambitious vision – to be the premier dental practice in the North of England. It’s an aspirational aim, but the practice is proving they are up to the challenge, it has over 100 five-star reviews from patients on social media, 92% treatment uptake and last year won the UK Best Patient Care at the Dentistry Awards.
I meet with Rachel on a regular basis to discuss new ideas, track progress and brainstorm, and I know that creating positive memorable patient experiences and remaining focused on this overarching vision has been key to their success. Working with trusted providers and building strong business relationships is also important, and one of the steps Rachel took to ensure they are continually achieving their vision was to swap plan providers.
I asked Rachel to share her story so far…Read More