How to create an A team

Managing expectations to create an A-team

Zoe Close HR and Team Development Leave a Comment

After hearing that business consultants Laura Horton and Michael Bentley will be speaking about team development at the British Dental Conference and Dentistry Show, Zoe Close from Practice Plan caught up with the pair to find out more…

Practice life runs a lot smoother when the expectations of the team and the practice owner are aligned and, therefore, their relationship is more harmonious. However, maintaining that relationship is not always an easy task. I spoke to dental business consultants Laura Horton and Michael Bentley to gain their thoughts and advice on this issue.Read More

Five Go Forth

Five dental consultants, 960 miles – and a £50k fundraising target

Zoe Close Uncategorized Leave a Comment

This September, five intrepid, ageing dental consultants will climb into the saddle and cycle almost 1,000 miles in a bid to raise £50k for charity. Practice Plan’s own Creative Director, Les Jones, will be joined by four of dentistry’s best-known faces: Sheila Scott, Ashley Latter, Chris Barrow and Simon Tucker – now known as FiveGoForth – on a bike ride from Land’s End to John O’Groats.

The ride, which takes place between September 8th and 23rd, is in aid of three good causes – Bridge2Aid, Cancer Research UK and BrushUpUK and sponsored by Practice Plan. Here, Zoe Close chats to the group about how they plan to take on the challenge – and how you can get involved!Read More

Time of the signs

Could your practice signage be costing you patients?

Les Jones Marketing and Design Leave a Comment

A few days ago, I was visiting a dental practice in a big town centre with a colleague. As we approached the practice, we stopped at a set of traffic lights and my colleague said, ‘We’re really near to the practice now, can you see it?’

Despite a full minute scouring the scene in front of me, the answer was ‘no’. 

The practice was just the other side of the lights – less than 30 metres away.Read More


Demystifying GDPR

Pat Langley Practice Management Leave a Comment

Pat Langley, Chief Executive Officer from Apolline, shares some thoughts on the EU General Data Protection Regulation (GDPR) which becomes effective on 25th May 2018.

The Data Protection Act 1998 (DPA) was designed to protect personal data stored on computers or in an organised paper-filing system. The Act was passed by Parliament to control the way information is handled and to give legal rights to people who have information stored about them.

The world has moved on considerably since 1998, with widespread use of the internet, commercial internet services and the emergence of social media platforms, but many of the same principles of the 1998 Act do still apply, which means that if you comply with existing Data Protection regulation, you may already be quite well along the road to complying with the new regulations. Our experience at Apolline has been either that practices don’t always fully understand the 1998 Act, or they haven’t fully thought through how they apply to their practice. That means there may be quite a bit of work to do to comply with GDPR.Read More

Leading a dental team

The philosophy of leading a dental team

Colin Campbell Practice Management Leave a Comment

Zoe Close from Practice Plan speaks to Colin Campbell, oral surgeon and founder of The Campbell Academy, about leadership within a dental practice…

Strong leadership is one of the key non-clinical skills that can drive a practice to grow and help to ensure profitability. However, it’s not necessarily emphasised during dental training and can be something that many struggle with. Bearing that in mind, I spoke to Colin Campbell, founder of The Campbell Clinic and The Campbell Academy, about what a good leader looks like in a dental practice.Read More

Invest to impress

Invest to impress – does your practice make the right first impression?

John Clarke Practice Management Leave a Comment

‘You never get a second chance to make a first impression’ is a phrase we often hear in life, whether it’s attending a job interview, going on a date (not that I can remember!) or buying a house. Regardless of whether you agree with the validity of the statement or not, the chances are you will have endured contrasting experiences with other businesses and sometimes formulated a poor first impression as a result.

The same is true in dentistry, particularly now more than ever due to increasing levels of competition and patients having a wider array of treatments and practices from which to choose from. The day-to-day challenges of running a dental practice are arguably rising as fast as patients’ expectations are for receiving modern treatments utilising innovative technology and services.

It’s worth taking a step back for a moment to consider whether your practice is providing an exceptional customer experience? What impressions are new and long-standing patients forming and how could this be potentially impacting your retention rates and bottom line?Read More

Taking on Lejog

Preparing for Lejog

Les Jones Uncategorized Leave a Comment

Last October I did a three hundred mile cycle ride across Wales with a group of mates. I did it to raise money for Bridge2Aid.

I’m not going to lie…it was tough.

Yes, I’d put the training in, but it didn’t fully prepare me for cycling across the top of Snowdonia in a gale-force wind and driving rain. And that wasn’t helped by the fact that I came off my bike on the first day, taking a chunk out of my right arm and knocking a few dents into my bike.

But we did it, and it felt like an achievement.

Fast forward to the BDIA Showcase at the NEC a few weeks later and I bump into an excited Ashley Latter. ‘I need to talk to you’, he said, ‘I followed your cycle ride on social media and you’ve inspired me…how do you fancy doing the Land’s End to John O’Groats Cycle Challenge? It’s something I’ve always wanted to do.’ Read More

Future of practice ownership

What does the future of practice ownership look like?

David Houston, Tony Kilcoyne NHS Dental Landscape Leave a Comment

David Houston and Tony Kilcoyne explore what the future holds when it comes to owning a dental practice…

While there may be no formal career pathway for dentists entering the profession, traditionally the route went from graduate to associate to practice owner. However, as the costs of owning a practice increase, along with the legislation that owners have to contend with and the number of corporates in the market, ownership may no longer be the desired end goal it once was.

Here, David Houston, joint practice principal of the Houston Group of dental practices, and Tony Kilcoyne, a private dentist and member of the BDA’s Principal Executive Committee, share their views on the future of practice ownership.

Read More