The recent mini heatwave may have been welcomed by the majority of Britons, however the summer months typically coincide with when businesses most feel the strain on their finances due to declining revenues. For some self-employed dentists, the worry associated with paying their annual tax liabilities has been rising, and with the 31st July self-assessment payment deadline looming, some will have concerns about their cash flow.Read More
In her own insightful and compelling fashion, Sheila Scott puts her finger on one of the most important truths for anyone who aspires to be a successful dentist or to run a successful dental practice.
The central messages of this book are as powerful as they are simple and easy to grasp.
Members of the dental team who adopt the ideas contained in this recording will be on course for a successful career. At the same time their patients will learn to value the care they receive.
If your patients want dental health then you must learn how to put health at the heart of your practice.Read More
Paul Worskett takes a look at the lifecycle of the NHS so far as it enters its 70th year and contemplates what the next decade might hold. As dentistry enters ‘old age’ will there be more funding to meet it’s ever-growing and increasingly complex needs? Will the gap between NHS and private charges continue to shrink until it becomes a moot point? Paul, a principal dentist in a prototype B practice, explores these issues…Read More
As practice manager in a thriving referral practice, Lisa Bainham shares her advice on how to build a successful referral service.
What you’ll hear:
- How to build your reputation
- Things to consider when communicating with referral patients
- The best and most effective ways to target your referrers
In the first of two discussions on the patient journey, Les Jones and Nigel Jones look at the part that often gets overlooked – the time before the patient arrives at the practice. Read More
Being a new dentist today is a much different experience compared to 70 years ago when the NHS was first established – and some would say the same for 20 years ago. In this 70th anniversary year for the NHS I spoke to Shivana Anand, a young dentist and co-founder of a training company for new dentists, about what it’s like to qualify and become a dentist today, and what the future looks like…Read More
The details of government and public bodies’ machinations are often convoluted and hard to disentangle for those not directly involved. It can be no less the case when it comes to understanding the decision-making process behind how the English NHS dental contract works, even – or, perhaps, especially – for those professionals whose job it is to deliver that contract.
Decisions around UDAs – not least, for many, the one to continue using them – will undoubtedly be among the most important for dentists to gain clarity on given the impact they have on the profession. But, as UDAs are set to stay, even under the current proposals for contract reform, it can be useful to seek some clarity about the way they are allocated and gain some insight into why regional differences may exist.
To dig deeper into this subject, I asked Eddie Crouch, Deputy Chair of the BDA Principal Executive Committee: How are decisions made about regional allocation of UDAs?Read More
Chris Barrow talks about what defines a great team, how the employer and employee definition of a great team can be different and the best way to resolve this.
What you’ll hear:
- What makes great teams tick
- How to communicate in a great team
- Best practice when it comes to recruitment, hiring, appraisal and promotion
- How to keep the right people and let the wrong people go
Top hats and toast…two things that are not often synonymous with running a dental practice. Yet under the expert guidance of Sheila Scott and Chris Barrow, these two items were used during Practice Plan’s last Workshop Tour to help practices find new ways of discussing issues, generating ideas and solving problems.Read More
Every practice will have a natural churn of patients – people move away or pass away. But it is a concern if your practice is losing patients because they are choosing to move to a different practice in your local area. My question to the team in this instance is, ‘why do you think they leave your practice?, I then get them to think about a time when they last received poor service from a shop/restaurant, etc, and then when they received outstanding service – generally there are more poor service instances than outstanding. However, we generally don’t complain about the poor service we receive, instead we make the decision to go elsewhere. To get the team thinking about the service they offer, I ask them to list everything they aren’t good at, what they do well, then everything they are great at and what they excel at. The idea being they are identifying areas that need attention. Below is a list of some of the ‘honest truths’ that come out of these sessions along with a few ideas on how to deal with them:Read More