The value a TCO brings

The value treatment coordinators bring to our practice

Guest Writer Practice Management Leave a Comment

Suki Singh, Regional Support Manager at Practice Plan, speaks to Rachel Dilley, Practice Manager, about how they incorporate the treatment coordinator role into their team…

Treatment coordinators (TCOs) have worked in dentistry since the eighties, and yet for some there is still scepticism around the value they bring to a practice. I caught up with Rachel Dilley, Practice Manager at Town Hall Dental, Winners of the 2017 UK Best Patient Care at the Dentistry Awards. Rachel is a passionate advocate of TCOs and told us more about their approach and the benefits they have brought to both the business and patients.Read More

Why dentists should be on Instagram

Why Dentists Should Be On Instagram

Brendon MacDonald Social Media and Digital Marketing Leave a Comment

In 2010 a new social media platform came onto the scene. Fast forward eight years and Instagram has become one of the most popular social media sites. With 800+ million active monthly users, 500+ million of those being daily active users (according to Instagram stats), this platform has the capacity to be a powerful tool for businesses to meaningfully engage with and reach new and existing customers.

To understand why Instagram has become so popular, and why dentists should be on Instagram, we need to first look at how this social media platform grew from humble beginnings to the worldwide phenomenon it is today.Read More

The best way to pay associates

Andy McDougall explains the best way to pay associates

Nigel Jones NHS Dental Landscape Leave a Comment

This is a question we hear a lot from practices who are struggling to create a fee structure that is attractive to an associate, but also makes sound financial sense for the business. It is an important question as getting your associate’s remuneration right can have a big impact on your practice’s profitability and sustainability.

But there are a lot of factors to consider, such as should they have their own list that they receive a percentage of or should they work on a pay-as-you-go basis, who pays the hygienist, how willing are they to build patient loyalty. These are just a few of the facets that need to be taken into account, and which can make the whole process feel like an over-complicated calculation.

To look at this issue in more depth and provide clarity around how dentists can best approach paying associates, I asked Andy McDougall, a management accountant specialising in working with the dental profession, to answer the question: What’s the best way to pay associates?Read More

why visit the dentist

What is the point of going to see the dentist?

Alif Moosajee Dental Health Leave a Comment

Everyone knows that you are meant to go and see the dentist every six months, but why? What’s the point? Is it just so that dentists can live a lavish lifestyle, drive fast cars and take nice holidays?

I know I’m going to say something very controversial here: dental treatment is not very good.

What, a dentist saying that his product is not good? What is the meaning of this?

Fillings, crowns, dentures, implants… none of these are anywhere near as good as the teeth that you were born with.Read More