Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients.
What you’ll hear:
- The importance of the patient experience and the factors that contribute to that
- Examples of the little things that can reflect badly upon the practice
- How taking a patient view of the practice can make a huge difference
Who should listen:
- Anyone wanting to provide the best possible patient experience
- The full dental team
About Carol Groombridge:
Carol has held an excellent reputation as a business consultant in the Healthcare sector throughout the UK since 2007. She has worked with Dental Practices, GP Practices and Veterinary Practices, as well as having gained a good insight into Care Homes.
Prior to becoming self-employed, Carol held senior managerial positions in operations, finance, business development, personnel and marketing and communications in both the private and public sectors. A qualified banker (ACIB), Carol also has a Masters in Business Administration, a BSc Hons, a Diploma in Systems Practice and is a trained High Performance Coach.
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