Interacting With Your Patients – The Confidence Conundrum

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Nigel Jones, Sales Director at Practice Plan, looks at the topics that arise in his visits to practices. This month he looks at the issue of confidence in respect of dentists’ interactions with patients. Even after 20 years of working with dental practitioners, I’m still surprised at how often I find myself in practice meetings wrestling with the question ‘why …

RABBITRABBITYAPYAPJABBERJABBER BUNNYBUNNY! – More Talking Means More Ideas!

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The title doesn’t really give much away, right? Les Jones, Marketing Director at Practice Plan, shares how stimulating debates and discussions with your teams can stimulate ideas to help your practice grow. How do you think the rules of football could be improved? How do you think we could get people to recycle more? How do you think we could …

Recruitment and Retention – Short Notice Requires Swift Action!

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Former Technical Director at Practice Plan, Graham Penfold shares some ideas on how dental practices can remain on their toes to ensure that appointment books remain full and revenue streams strong. There are many things that you can implement to help achieve a full appointment book, including a clean and professional environment, friendly and helpful staff, a wide range of …

Nigel Jones

Successful Management – Tackling The Pressures Of Managing Your Practice

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Nigel Jones, Sales Director at Practice Plan, talks about the importance of having a sense of control when managing a practice, and where to seek the appropriate advice should you require it. It’s not often a very enjoyable and positive evening with two happy and motivated partners at a dental practice in the North West leaves you worrying, but this …

Customer Service – Keeping Focused in Tough Times

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Practice Plan’s Former Technical Director Graham Penfold shares what he thinks are some of the most important areas to keep your practice at its best during tough times. Many businesses are having a tough time battling through the recession. So, in times like these, there are three key areas to focus on – exceptional customer service, choice and information.

Practice What You Preach – Free To Market?

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Former Technical Director at Practice Plan, Graham Penfold is renowned for his expertise in strategically advising dental practices and writing on policy and managerial issues affecting dentistry. Here, Graham shares his knowledge on using incentives in the practice. Rewards, promotions and special offers; tantalising words for some and an anathema to others, but becoming increasingly common amongst dentistry where practices are looking …