rise of the Patsumer

The rise of ‘patsumers’ – how can your practice meet their needs?

John Clarke Practice Management Leave a Comment

An emerging phenomenon driven by the impact of technology is set to directly influence the future of dental practice as we know it. The rise of the ‘patsumer’, a new buzzword to describe patients who think and act like consumers, is expected to herald a shift in customer behaviours as they take more control over their own healthcare.

Health care dentistry

A journey from care homes to dentistry and lessons learned along the way

Matt Hadman CQC, Practice Management Leave a Comment

Following a 10-year career in healthcare – particularly managing both NHS and private services for those with learning disabilities or terminal illnesses, Matt Hadman made the move into dentistry. Here, he discusses how his experiences helped him when he became a practice manager and in his latest role supporting dental teams…

Implementing a CRS policy

CSR – how doing good for others is also good for business

Practice Plan HR and Team Development, Practice Management Leave a Comment

Corporate Social Responsibility (CSR) can have many benefits for dental practices such as increasing staff teamwork, engaging with the local community and building the business’ reputation. However, not many people know how to, firstly, set about putting a CSR policy in place, and, secondly, how to ensure it is effective.

Code for success

Brave new dentistry – a code for success

Ed Challinor Practice Management Leave a Comment

Smileworks dental practice in Liverpool has carved out a unique niche by basing its entire approach on the experience of flying first-class. From the team uniforms, to the airplane seats in the waiting room and the job titles, the practice aims to elevate the patient experience to that of a luxury flight.  Here, First Officer, and digital marketer, Ed Challinor …

Your Questions answered

Chris Barrow talks about how you can increase patient referrals

Chris Barrow Practice Management Leave a Comment

A personal recommendation is a powerful tool in bringing new patients to your door and a cost-effective way of generating additional income. Most practices know this of course, but many still struggle with how to harness the power of patient referrals and maximise this revenue stream. I, and my colleagues who are visiting dental practices, are often asked how they …

Protect yourself from the threat of litigation

How you can protect yourself from the rising threat of litigation

Tina Wixon CQC, Practice Management Leave a Comment

Tina Wixon, Regional Support Manager at Practice Plan, talks to Tracey Jarrett, a practising dentist who holds a Master Dental Law and Ethics degree, about the rise of litigation and the importance of consent and having the time needed with patients… The risk of complaints and litigation against dentists is not only ever-present but also increasing. A report* last year …

The value a TCO brings

The value treatment coordinators bring to our practice

Guest Writer Practice Management Leave a Comment

Suki Singh, Regional Support Manager at Practice Plan, speaks to Rachel Dilley, Practice Manager, about how they incorporate the treatment coordinator role into their team… Treatment coordinators (TCOs) have worked in dentistry since the eighties, and yet for some there is still scepticism around the value they bring to a practice. I caught up with Rachel Dilley, Practice Manager at …