Expert advice from Thomas Coates

Preparing your practice for sale

Practice Plan Podcasts, Practice Management Leave a Comment

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you are in the best position possible when you do come to sell your practice. What you’ll hear: Details of different business structures and the effect …

Your questions answered

Joe Hendron explains what NHS dentists can expect when the new contract rolls out

Joe Hendron NHS Dental Landscape, Practice Management Leave a Comment

Towards the end of 2018, we were told that NHS England are committed to a phased rollout of the new dental contract from April 2020. This declaration of a date comes after years of testing variations (albeit, some would say these were just mildly tweaked iterations of each other rather than any real differences) of a new contract, which at …

HMRC review on associate employment status

Dental advisers discuss HMRC’s review on associates’ employment status

Alan Suggett and Lee Muter NHS Dental Landscape, Practice Management Leave a Comment

Nigel Jones speaks to Alan Suggett and Lee Muter about their views on HMRC’s current tax focus on the employment status of dentists and how any changes to this will affect the sector… In April 2018 HMRC wrote to associates about a review they were holding into their self-employed status. Since then, there has been much speculation about what this …

Sarah Jarvis

Invest to impress when it comes to your practice

Practice Plan Practice Management Leave a Comment

The benefits to your business of updating your practice and improving your facilities can be huge. Sarah Jarvis talks through your refurbishment options and how to make your budget stretch further. What you’ll hear: The benefits associated with improving your practice facilities Options for spreading the cost of refurbishments Why spending less could cost you more in the long term.

Expert advice from Ashley Latter

How to overcome fee objections

Practice Plan Podcasts, Practice Management Leave a Comment

Dealing with price objections can be extremely challenging, especially when a patient is shopping around.  Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having to compromise on fees. What you’ll hear: The importance of showing empathy with patients who present cheaper options Questions to establish if a quote really …

BUiling the referral side of your business

How can I build up the referral side of my business

Chris Barrow Practice Management Leave a Comment

This is something our regional support managers are often asked, especially since building the referral side of your business will support the growth and sustainability of your dental practice. A personal recommendation is a powerful tool in bringing new patients to your door and a cost-effective way of generating additional income. Most practices know this of course, but many still …

Tax Time

Struggling to pay your January tax bill? Five tips to reduce the stress

John Clarke Practice Management Leave a Comment

With Christmas now a distant memory, it’s that time of year again. The deadline for filing your self-assessment tax return online for the tax year ending 5 April 2018 is rapidly approaching. According to statistics published by Hargreaves Lansdown, last year more than 15,000 people filed their tax return between Christmas Eve and Boxing Day. If this wasn’t you, don’t …

Your questions answered

Sarah Buxton explains what you need to consider when an employee is expecting

Sarah Buxton HR and Team Development, Practice Management Leave a Comment

HR issues are a topic that we get asked about on a fairly regular basis as many practices are keen to ensure they’re abiding by the law. And how best to manage pregnant employees and their maternity leave is one of the most popular questions that comes up. Understandably, practice owners and managers are keen to ensure the wellbeing of …

Expert advice from Lisa Bainham

Handling complaints in practice

Practice Plan Podcasts, Practice Management Leave a Comment

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do receive to improve your practice procedures. What you’ll hear: The role of the team in spotting and handling complaints The importance of listening to and …