The importance of listening to your customers

Guest Writer Marketing and Design, Podcasts Leave a Comment

What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains…. What you’ll hear: How your team are your brand as far as the customer is concerned. The dangers of not listening to and understanding your patients’ needs. The extended impact one instance of poor customer service can have.

Expert advice from Thomas Coates

How to avoid your Lawyer

Practice Plan Podcasts, Practice Management Leave a Comment

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.

How to effectively sell your membership plan

Ashley Latter shares his advice for promoting your membership plan in practice

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the …

How to demonstrate good leadership

Nicki Rowland explains how to be a good leader and how to evidence this in a CQC inspection.

Practice Plan CQC, Podcasts Leave a Comment

In this episode of bodcast Nicki Rowland looks at why leadership in your dental practice is more important than ever. As the CQC will be focusing heavily on the Well-led KLOE in 2018, the requirement to demonstrate great leadership is in the spotlight. Nicki offers advice about the best way to approach being a good leader to benefit your practice …

Planning for growth

Advice for preparing to grow your business with Carol Groombridge

Practice Plan Podcasts, Practice Management Leave a Comment

Carol draws on more than 10 years of experience as a dental consultant to share her top tips for preparing your dental practice if you are planning to grow. She talks about all the things to consider before you go for growth, the importance of having a clear plan and reasons why involving the team can be instrumental to your …

Discussing CSR

Mark Topley explains how Corporate Social Responsibility (CSR) benefits the community but also your practice.

Practice Plan HR and Team Development, Podcasts, Practice Management Leave a Comment

Mark talks to Nigel Jones about why CSR should be a fundamental part of every business and dispels the myth that it is only relevant to big corporations. He explains how focusing on CSR within your practice can increase both patient and team engagement, the positive impact it can have on your business as a whole and how to begin …

Jasmine discusses what her generation think the future of dentistry looks like

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

Dental foundation trainee, Jasmine Lobo shares her thoughts on how the reality of working in dentistry compares to her expectations before graduation. She talks about the choices faced by young dentists when it comes to planning for the future and touches on the way her peer group feel about working within the NHS.