In her own insightful and compelling fashion, Sheila Scott puts her finger on one of the most important truths for anyone who aspires to be a successful dentist or to run a successful dental practice. The central messages of this book are as powerful as they are simple and easy to grasp. Members of the dental team who adopt the …
As practice manager in a thriving referral practice, Lisa Bainham shares her advice on how to build a successful referral service. What you’ll hear: How to build your reputation Things to consider when communicating with referral patients The best and most effective ways to target your referrers
Chris Barrow talks about what defines a great team, how the employer and employee definition of a great team can be different and the best way to resolve this. What you’ll hear: What makes great teams tick How to communicate in a great team Best practice when it comes to recruitment, hiring, appraisal and promotion How to keep the right …
Employment Law solicitor, Sarah Buxton, talks through the most recent changes to Employment Law and how these will impact dental practices and teams. What you’ll hear: How GDPR is impacting employment matters Information about sexual harassment and the use of non-disclosure agreements How stand-by time or being ‘on call’ needs to be considered in relation to pay.
Nathan Wallis talks to Les Jones about how multi-site practices and corporates should organise their communications to ensure efficiency, effectiveness and employee engagement. What you’ll hear: The importance of effective communications in any workplace, particularly within multi-site organisations What practises should be adopted to facilitate good communications How to ensure your team is on board
Sarah Buxton explains how to set up an associate agreement and exactly what it needs to include. What you’ll hear: The pros and cons of hiring an employed or self-employed associate What should be included in an associate agreement How to make amendments to an associate agreement Risks to practice owners if an agreement doesn’t adhere to Employment Law
Nigel Jones talks to Joe Hendron about his decision to withdraw his practice from the prototype programme earlier this year and why he also decided to write an open letter to Jeremy Hunt explaining the reasons why. What you’ll hear: Why Joe decided to withdraw from the prototype programme The personal and professional costs he came across by taking part …
Zoe Close explains the reasons to invest in developing your team, even if it’s an established one. She illustrates how continued training will benefit both them and the whole practice.
Business Coach Carol Groombridge explains what you need to be monitoring in your practice in order to be sure you’re meeting your sales objectives, and the best way in which to do this.
Pat and Clare explain the latest updates from the CQC, offering guidance on what you should be doing in your practice in light of these updates and share their top tips for a successful inspection.