An interview with Barry Oulton

Understand and improve the way you communicate with this NLP model

Practice Plan Podcasts, Practice Management Leave a Comment

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro-Linguistic Programming model that can help you achieve this. What you’ll hear: The importance of good communication Examples of why it’s not what you say, it’s the way that you say it Details about how being congruent is essential for …

The changing role of dental therapists and hygienists

Practice Plan Podcasts Leave a Comment

Helen Minnery, president of the British Society of Dental Hygiene and Therapy (BSDHT), talks about how the roles of therapists and hygienists have changed over a number of years and what the next stages of change will include. She also discusses how the BSDHT and other professional bodies work together for the benefit of the profession. What you’ll hear: Historical …

Employment Law Update

The latest developments in Employment and HR Law

Practice Plan HR and Team Development, Podcasts Leave a Comment

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law and how these impact practices and teams. What you’ll hear: Recent changes with regards to parental bereavement leave The consequences to employers of not understanding these changes Steps an employer can take to protect themselves Details of other changes on the horizon

In conversation with Thomas Coates

Recent developments with buying and selling a practice in respect of NHS and CQC

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

In a podcast of two halves, specialist solicitor, Thomas Coates, discusses a new policy introduced by the CQC that is making practice sales, purchases and restructures significantly more difficult. He also talks about an updated policy from the NHS regarding ‘24-hour retirement’ which makes the process more straightforward. What you’ll hear: The historic position in respect of CQC and NHS …

Expert advice from Sarah Buxton

How to handle sickness absence

Practice Plan HR and Team Development, Podcasts Leave a Comment

Employment and HR solicitor, Sarah Buxton, talks to Nigel Jones about how to deal with sickness absence in your team and explains the risks if you don’t handle it correctly. What you’ll hear: The best way to handle frequent short-term absence What to do if a member of the team has provided a long-term sick note What your responsibilities are …

An interview with Barry Oulton

The language of influence and how to use it

Practice Plan Podcasts, Practice Management Leave a Comment

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits. What you’ll hear: An introduction to how language can influence the subconscious mind Easy ways to turn negative statements into positive ones The importance of being aware of how you use the …

In conversation with Zahid Siddique

Discussing the views of young dentists

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

Zahid chats to Nigel Jones about the way young dentists view dentistry. They discuss the ongoing changes within the profession and what they think the future might hold for the newest generation of dentists. What you’ll hear: The key challenges facing young dentists How being a young dentist now differs from previous generations The impact of technology and social media …

Expert advice from Ashley Latter

How to ask for referrals

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients. What you’ll hear: Common reasons that prevent dentists from asking for referrals and how to overcome them The three main benefits of asking for referrals A basic script to help you …

Expert advice from Myke Woollett

Explaining the basics of marketing metrics

Practice Plan Podcasts, Social Media and Digital Marketing Leave a Comment

Digital marketing expert Myke Woollett explains the basics of marketing metrics for a typical dental practice. He discusses the reasons why you should think about marketing metrics and shares easy to implement advice about where to start. What you’ll hear: The relevance of marketing metrics in your Practice How buyer behaviour impacts on your bottom-line growth Advice about the best …