The importance of listening to your customers

Guest Writer Marketing and Design, Podcasts Leave a Comment

What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains…. What you’ll hear: How your team are your brand as far as the customer is concerned. The dangers of not listening to and understanding your patients’ needs. The extended impact one instance of poor customer service can have.

Expert advice from Thomas Coates

How to avoid your Lawyer

Practice Plan Podcasts, Practice Management Leave a Comment

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.

How to effectively sell your membership plan

Ashley Latter shares his advice for promoting your membership plan in practice

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the …

How to demonstrate good leadership

Nicki Rowland explains how to be a good leader and how to evidence this in a CQC inspection.

Practice Plan CQC, Podcasts Leave a Comment

In this episode of bodcast Nicki Rowland looks at why leadership in your dental practice is more important than ever. As the CQC will be focusing heavily on the Well-led KLOE in 2018, the requirement to demonstrate great leadership is in the spotlight. Nicki offers advice about the best way to approach being a good leader to benefit your practice …