Expert advice from Sarah Buxton

How to handle sickness absence

Practice Plan HR and Team Development, Podcasts Leave a Comment

Employment and HR solicitor, Sarah Buxton, talks to Nigel Jones about how to deal with sickness absence in your team and explains the risks if you don’t handle it correctly.

What you’ll hear:

  • The best way to handle frequent short-term absence
  • What to do if a member of the team has provided a long-term sick note
  • What your responsibilities are if a team member has a disability

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How is the fee uplift calculated

David Cottam, Vice-Chair of the BDA’s GDPC explains how is the fee uplift calculated each year

David Cottam NHS Dental Landscape Leave a Comment

The pay increase awarded to dentists annually is often a source of consternation for the profession, with many dentists feeling it is not adequate reparation for their hard work. There is also the discrepancy between increases in patient charge revenue (PCR), which have risen by five per cent annually since 2016, and the increases in the fee uplift for dentists. The uplift has recently been held at a nominal one per cent, although this year has been set at two per cent – which whilst a step in the right direction, is still effectively a pay cut.

Understandably, many find this difference hard to swallow. Indeed, in a blog by Michael Watson recently he reported on a paper that the BDA had submitted for the 2018 Local Dental Committees annual conference which suggests that the annual contract uplift should reflect the percentage rise in PCR.

Given all of this, I asked David Cottam, Vice-Chair of the BDA’s GDPC, to explain more about how the fee uplift figure is decided. I asked him: How is the fee uplift calculated each year and why, if the pay increase for NHS workers has been fixed at one per cent, does the fee uplift vary from this?Read More

An interview with Barry Oulton

The language of influence and how to use it

Practice Plan Podcasts, Practice Management Leave a Comment

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits.

What you’ll hear:
  • An introduction to how language can influence the subconscious mind
  • Easy ways to turn negative statements into positive ones
  • The importance of being aware of how you use the word ‘but’

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Charity begins at Town Hall Dental

Why our practice set up a charity and our big plans to help the homeless

Rachel Dilley CSR Leave a Comment

Dentistry is a profession where you can bring about real change and make a positive impact on someone’s life. One dental practice has taken that ethos a step further than most. Initially, Town Hall Dental began by working with their local charity providing dental care to the homeless and vulnerably housed. Since then they have set up their own charity and are also in the process of creating a community company to provide education, skills and training for the homeless.

Here, Rachel Dilley, Town Hall Dental’s Business Development Manager, explains their journey and how their award-winning practice is the cornerstone of all their charity work…Read More

NHS confidence Monitor

Nigel Jones shares his views on the results on the sixth Confidence Monitor survey

Practice Plan NHS Dental Landscape, Options Out Of The NHS Leave a Comment

Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest NHS Confidence Monitor survey. He explains what the survey asked and looks at the contrast between the responses from NHS and private dentists. Nigel refers directly to the results, you can access them here

What you’ll hear today:
  • An overview of the results
  • What the results could mean for the future of the profession
  • Nigel’s reflections on the current feeling within the profession

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Mouth care matters

Delivering dentistry to vulnerable older people

Nigel Jones Dental Health, NHS Dental Landscape Leave a Comment

Nigel Jones speaks to Mili Doshi about a programme that has been working to improve oral health for older patients in hospitals…

Earlier this year I attended the Westminster Health Forum, where images of older hospital patients’ mouths in a terrible state were shown. These pictures were truly shocking and highlighted the issue of the mouth being ignored – through lack of awareness, rather than intention – by staff.

It was part of a presentation about Mouth Care Matters, a programme started in 2014 and funded by Health Education England Kent, Surrey and Sussex, to improve the oral health of older hospital patients in the region. To find out more about the programme I spoke to its hospital clinical lead Mili Doshi…Read More

In conversation with Zahid Siddique

Discussing the views of young dentists

Practice Plan NHS Dental Landscape, Podcasts Leave a Comment

Zahid chats to Nigel Jones about the way young dentists view dentistry. They discuss the ongoing changes within the profession and what they think the future might hold for the newest generation of dentists.

What you’ll hear:
  • The key challenges facing young dentists
  • How being a young dentist now differs from previous generations
  • The impact of technology and social media on both patients and dentists today
  • How well university prepares graduates for practical dentistry

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Put yourself in the picture

Putting yourself in the picture

Les Jones Marketing and Design, Social Media and Digital Marketing Leave a Comment

Les Jones makes the case for using real images and photos to bring your patient experience to life online…

There’s a dentist, whose picture you might have seen, who holds the record for working at the most dental practices in the UK. The number is a little vague, but I reckon he’s either the principal or an associate at over 400 practices.

That’s quite a feat…but of course, it isn’t true.Read More

Expert advice from Ashley Latter

How to ask for referrals

Practice Plan Podcasts, Practice Management Leave a Comment

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients.

What you’ll hear:
  • Common reasons that prevent dentists from asking for referrals and how to overcome them
  • The three main benefits of asking for referrals
  • A basic script to help you open conversations with your patients
  • How to utilise the law of reciprocation

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